CAREERS

Responsibilities:

• Production support role: Root cause analysis of OASIS software application issues. Work with cross-functional resources (vendor included) to identify and implement solutions to address production issues
• Analyze stored procedures and SQL statements in purchased package code
• Analyze system parameters within purchased package
• Software configuration
• Analyze business requests and work with business resources to implement new or custom configuration in the software package to meet business processing needs
• Provide domain expertise on using configuration capability within the software package to meet customer requirements (i.e., act as a consultant to business teams)
• Configure user profiles and security settings in software package
• Use SQL statements to update system configuration for new product development
• Use SQL statement to maintain existing configuration for rating, product coverage, system default setting and like processing
• Development and/or Publishing forms or Reports (Crystal or Web Intelligence)
• Development of SQL statements to support rapid response report needs or production support
• Execute task-specific projects plans under the direction of a project leader or manager
• Ensure standard documentation guidelines are met for all work tasks completed
• Train staff in the use of configuration and product definition tools and serve as the expert throughout the implementation process

Qualifications:

• BS degree in Business, Information Technology or equivalent work experience
• Minimum of 5 years experience in software application development and support (preferably experience with packaged software products)
• Oracle SQL and PL/SQL experience – in both analyzing code and writing SQL update logic
• Demonstrated ability to work independently and as a team member
• Demonstrated analytical skills
• Ability to handle multiple priorities and engage mgt in situations when prioritization is a challenge Software change management experience
• Understanding of core insurance processes (policy management/issuance, billing, claims, agency management, commissions, regulatory reporting)
• Excellent oral and written communication skills (ability to lead small mtgs)
• Proven leadership skills

Contact Information:
To submit resume for consideration, please send cover letter and resume, including cumulative GPA from highest level of education completed, to: medprojobs@medpro.com.

General:
Federal law prohibits an individual from engaging in the business of insurance if the individual (a "prohibited person") has been convicted of certain felony crimes. If you have ever been convicted of a felony, contact a Medical Protective Human Resources representative before applying for this position. Your conviction may or may not prevent you from working at Medical Protective - it depends upon the facts and requires a legal analysis.

Responsibilities:

• Lead day to day activities for MD CSR direct sales team by making Induction, Status NB assignments, ensuring adequate phone coverage as well as following through on assignments delegated by the CSR/AE Leader.
• Oversee the day to day activities of the MD CSR team.
• Respond to all direct customer inquires i.e., incoming phone calls, emails, fax, written requests etc.
• Support the direct sales team and follow up on tasks related to soliciting and securing new business.
• Coordinate and lead training efforts for all new CSRs.
• Collaborate as needed with AU trainers to create, and revise SOPs.
• Other duties as assigned

Qualifications:

• 2-5 year relevant experience
• Excellent phone skills i.e., good listening skills, ability to express empathy and sensitivity to others, etc.
• Outstanding interpersonal, oral and written communication skills
• Exceptional organizational and multitasking skills
• Experience in researching and accurately resolving technical subject matter while working under pressure and within time constraints.
• Computer literate with functional knowledge of computer software i.e., Outlook, Excel, Word, PowerPoint etc. Capacity to learn and independently navigate company databases and software.
• Basic knowledge of insurance industry and product lines. Knowledge of medical terminology, medical specialties and medical practices.
• Must be able to obtain a P&C insurance license.
• Previous supervisory experience desired.

Contact Information:
To submit resume for consideration, please send cover letter and resume, including cumulative GPA from highest level of education completed, to: medprojobs@medpro.com.

General:
Federal law prohibits an individual from engaging in the business of insurance if the individual (a "prohibited person") has been convicted of certain felony crimes. If you have ever been convicted of a felony, contact a Medical Protective Human Resources representative before applying for this position. Your conviction may or may not prevent you from working at Medical Protective - it depends upon the facts and requires a legal analysis.

Responsibilities:

• Familiarity with underwriting process and procedures
• Complex risk review - responsible for risk selection and meeting or exceeding company return and equity objectives
• Coverage determination; rate evaluation
• Specific account responsibility and authority levels
• Negotiate account terms and conditions
• Final review and interpretation of renewal applications
• Other duties as assigned

Qualifications:

• BA/BS degree or equivalent experience required
• Strong analytical, negotiation and organizational skills
• Experience specific to underwriting medical malpractice risk preferred; will consider other underwriting experience
• Excellent written and verbal communication skills

Contact Information:
To submit resume for consideration, please send cover letter and resume, including cumulative GPA from highest level of education completed, to: medprojobs@medpro.com.

General:
Federal law prohibits an individual from engaging in the business of insurance if the individual (a "prohibited person") has been convicted of certain felony crimes. If you have ever been convicted of a felony, contact a Medical Protective Human Resources representative before applying for this position. Your conviction may or may not prevent you from working at Medical Protective - it depends upon the facts and requires a legal analysis.

Responsibilities:

• Own the process of policy and endorsement issuance for all assigned Dental accounts
• Receive research, document and coordinate with other departments when applicable to resolve all customer inquiries with accuracy and professionalism to ensure customer satisfaction
• Meet established service level agreements for all the above processes, assuring both internal and external issues are resolved in a timely manner
• Complete/maintain licensing requirements and insurance industry education
• Participate on teams, which develop and coordinate the implementation of new procedures, to enhance the effectiveness of customer service operations
• Complete Dental policy credentialing requests in a timely and professional manner
• Manage and prioritize multiple assignments

Qualifications:

• BA/BS in business or related field preferred
• Proven ability to work on a team or operate independently and prioritize customer inquiries
• Outstanding interpersonal, oral and written communication skills
• Ability to succeed in high volume environments requiring personal organization, multitasking and regular reprioritization with short turnaround time on items of high impact
• Experience in researching and accurately resolving technical subject matter while working under pressure and within time constraints
• Mandatory computer skills (Outlook, Word, Excel, PowerPoint, Internet)
• Strong customer service skills for use with internal and external customers with ability to effectively handle incoming calls and deal with difficult situations
• Strong math skills with a proven knowledge of basic accounting practices
• Must be able to obtain a P&C insurance license
• May be required to work 10:30 am to 7:00 pm
• Basic knowledge of insurance industry and product lines and knowledge of dental terminology a plus

Contact Information:
To submit resume for consideration, please send cover letter and resume, including cumulative GPA from highest level of education completed, to: medprojobs@medpro.com.

General:
Federal law prohibits an individual from engaging in the business of insurance if the individual (a "prohibited person") has been convicted of certain felony crimes. If you have ever been convicted of a felony, contact a Medical Protective Human Resources representative before applying for this position. Your conviction may or may not prevent you from working at Medical Protective - it depends upon the facts and requires a legal analysis.

Responsibilities:

• This position will be responsible for effectively managing the MedPro Oracle development database environment. It will ensure good database design across application teams, and will maintain a stable and efficient environment.
• Administer MedPro Oracle development database environments
• Responsible for backups, upgrades, standards, database creation and updates, performance and tuning

Qualifications:

• College Degree
• 3+ years DBA experience in an environment with 10+ databases
• Development experience
• Performance and tuning experience
• Experience with oracle upgrades and server migrations desired

Contact Information:
To submit resume for consideration, please send cover letter and resume, including cumulative GPA from highest level of education completed, to: medprojobs@medpro.com.

General:
Federal law prohibits an individual from engaging in the business of insurance if the individual (a "prohibited person") has been convicted of certain felony crimes. If you have ever been convicted of a felony, contact a Medical Protective Human Resources representative before applying for this position. Your conviction may or may not prevent you from working at Medical Protective - it depends upon the facts and requires a legal analysis.

Responsibilities:

• Assist the Filing/Implementation team in preparing and submitting Rate, Rule and Form filings to the individual state Departments of Insurance
• Maintain placement/accuracy of business information in numerous locations in a timely manner for use by internal customers
• Maintain various AS400 table information
• Provide assistance as needed with rate, rule and form implementations
• Responsible for accuracy of business information on the company intranet and internet pages
• Analyze/maintain metrics in support of departmental goals
• Support functional areas as needed and as requested by supervising manager
• Participate in cross functional teams representing the Filing/ Implementation team perspective
• Identify and communicate solutions to arising issues with follow through until project completion

Qualifications:

• BS/BA degree or equivalent experience
• Excellent organizational skills; strong verbal and written communication skills
• Demonstrated experience in highly detailed projects with extraordinary attention to detail
• Advanced computer skills (Word, Excel, Access)
• Desktop Publishing (Publisher) experience preferred
• Knowledge of AS400 preferred
• Experience with database development/management
• Experience working within a team based environment
• Demonstrated ability to multi-task and to quickly switch between tasks
• Experience working within insurance industry preferred

Contact Information:
To submit resume for consideration, please send cover letter and resume, including cumulative GPA from highest level of education completed, to: medprojobs@medpro.com.

General:
Federal law prohibits an individual from engaging in the business of insurance if the individual (a "prohibited person") has been convicted of certain felony crimes. If you have ever been convicted of a felony, contact a Medical Protective Human Resources representative before applying for this position. Your conviction may or may not prevent you from working at Medical Protective - it depends upon the facts and requires a legal analysis.

Responsibilities:

• Provide support for Medical Protective agents via phone calls, emails, and faxed requests. Receive, research, document, and resolve all customer inquiries/requests with accuracy and professionalism to ensure profitability and customer satisfaction
• Underwrite and process mid-term adjustment requests, answer coverage related questions, price indications, and resolve billing issues
• Work with independent agents to review and gather needed information for new business submissions and renewal reviews. Work with agents and direct customer to evaluate policy change requests to insure underwriting has complete and accurate information to review
• Become an expert on Medical Protective's online application; walk agents through the steps required to complete an application online
• Provide technical support to our regional underwriting teams
• Report analysis and resolution
• Decision within assigned authority
• Process high volume time sensitive transactions
• Data entry, initial analysis and account set up transactions
• New projects - system testing and reporting
• Special projects, mass adjustments, and/or maintenance changes
• Required to complete/maintain licensing requirements and insurance industry education
• Participate on teams, which develop and coordinate the implementation of new procedures, to enhance the effectiveness of customer service operations

Qualifications:

• BA/BS in business or related field preferred
• Proven ability to work on a team or operate independently
• Outstanding interpersonal, oral and written communication skills
• Succeeds in high volume environments requiring personal organization, multitasking, & regular reprioritization with short turnaround time on items of high impact
• Experience in researching and accurately resolving technical subject matter while working under pressure and within time constraints
• Strong customer service skills for use with internal and external customers with ability to effectively handle incoming calls and deal with difficult situations
• Comfort with a structured, process based approach to underwriting, including limitations in levels of authority. Authority level increases with increasing competence
• Attention to detail and thoroughness with strong documentation skills
• Mandatory computer skills (Outlook, Word, Excel, PowerPoint, Internet). Advanced understanding of Excel or Access is a plus
• Must be able to obtain P&C License
• Must be able to work from 10:30 AM - 7:00 PM
• Basic knowledge of insurance industry and product lines; knowledge of medical or dental terminology
• Additional computer skills (AS400, Siebel, Imaging Systems, Web-based applications, TARABS, Lotus Notes)

Contact Information:
To submit resume for consideration, please send cover letter and resume, including cumulative GPA from highest level of education completed, to: medprojobs@medpro.com.

General:
Federal law prohibits an individual from engaging in the business of insurance if the individual (a "prohibited person") has been convicted of certain felony crimes. If you have ever been convicted of a felony, contact a Medical Protective Human Resources representative before applying for this position. Your conviction may or may not prevent you from working at Medical Protective - it depends upon the facts and requires a legal analysis.

Responsibilities:

• Perform all the necessary duties to ensure retention of accounts written on a direct basis
• Support the direct regional sales leader with writing new business
• Assist the direct regional sales team's effort to achieve annual total processed premium goals
• Document all relevant activity in Centric (customer relationship management tool)
• Respond timely to all requests from underwriting
• Develop NB leads while working retention issues
• Assist regional sales leader with NB processing, workflow, deal-closing, etc, as needed

Qualifications:

• BA/BS in Business or related field
• 2-5 years relevant experience; previous sales experience desirable
• Excellent verbal and written communication skills
• Exceptional organizational and multitasking skills
• Computer literate with functional knowledge of computer software i.e., Outlook, Excel, Word, PowerPoint etc. Capacity to learn and independently navigate company databases and software
• Knowledge of the P&C insurance industry and product lines
• Knowledge of medical terminology, medical specialties and medical practices
• Must be able to obtain a P&C insurance license

Contact Information:
To submit resume for consideration, please send cover letter and resume, including cumulative GPA from highest level of education completed, to: medprojobs@medpro.com.

General:
Federal law prohibits an individual from engaging in the business of insurance if the individual (a "prohibited person") has been convicted of certain felony crimes. If you have ever been convicted of a felony, contact a Medical Protective Human Resources representative before applying for this position. Your conviction may or may not prevent you from working at Medical Protective - it depends upon the facts and requires a legal analysis.

Responsibilities:

• Provide operational support and servicing to multiple business segments, ensuring timely issuance of policies, billing, and other service requests
• Ensuring accuracy related to manual production tasks, including but not limited to policy/endorsement review and issuance, billing and collections, credentialing and service requests, return mail and address changes, entry of paper applications and mid-term transactions
• Accountable for administrative tasks, including but not limited to scanning, indexing documentation, mailing and faxing, filing, typing non-automated policies and endorsements
• Maintain and provide metrics on accuracy/volumes of routine processing items utilizing appropriate tracking sheets
• Support functional areas as needed and as requested by supervising manager
• Participate on projects, identifying process efficiencies and maximization of customer service

Qualifications:

• BA/BS or equivalent experience required
• Proven ability to work independently and as part of a team
• Excellent organizational and communication skills
• Strong attention to detail maintaining high levels of accuracy
• Ability to handle multiple and changing priorities in a very fast paced working environment
• Demonstrated ability to problem solve, exercising good judgment in escalation to management
• Strong computer skills, with experience in using Word, Excel, and Power Point

Contact Information:
To submit resume for consideration, please send cover letter and resume, including cumulative GPA from highest level of education completed, to: medprojobs@medpro.com.

General:
Federal law prohibits an individual from engaging in the business of insurance if the individual (a "prohibited person") has been convicted of certain felony crimes. If you have ever been convicted of a felony, contact a Medical Protective Human Resources representative before applying for this position. Your conviction may or may not prevent you from working at Medical Protective - it depends upon the facts and requires a legal analysis.

Responsibilities:

• Manage process for collection of defector market intelligence
• Incorporation of market intelligence into customer relationship management (CRM) tool
• Support Underwriting and Sales quote process through CRM account identification and roster verification
• Creation of new CRM system requirements
• Testing of key CRM updates prior to release
• Analyze CRM user practices to identify training and data integrity issues
• Assist in researching healthcare systems with high M&A activity
• Ad hoc projects and other duties as assigned

Qualifications:

• BS/BA in Business or related field
• Proficient in Microsoft Office with an excellent understanding of Excel
• Excellent written and verbal communication skills
• Demonstrated ability to work effectively in a team environment or independently
• Previous database or CRM experience a plus

Contact Information:
To submit resume for consideration, please send cover letter and resume, including cumulative GPA from highest level of education completed, to: medprojobs@medpro.com.

General:
Federal law prohibits an individual from engaging in the business of insurance if the individual (a "prohibited person") has been convicted of certain felony crimes. If you have ever been convicted of a felony, contact a Medical Protective Human Resources representative before applying for this position. Your conviction may or may not prevent you from working at Medical Protective - it depends upon the facts and requires a legal analysis.

Responsibilities:

• Provide customer service to our independent agents and direct marketing staff related to services provided for new business, renewals and endorsements
• Answering phone calls and email inquiries from customers, owning issues and ensuring appropriate resolution is reached on a timely basis
• Accurate and timely policy and endorsement creation for both new business and renewal accounts. Includes manual completion of items as well as timely peer review and documentation
• Timely completion of credentialing, loss run and certificate of insurance work requests
• Ensure timely and accurate billing to customers and driving resolution of cash application and collection issues
• Professional and courteous customer interactions relative to information gathering and review of work requests
• Support customers through the completion of Medical Protective's online application. Ability to guide agents through the steps required to complete an online application and problem solve as necessary
• Ensure consistent performance, meeting established service level targets for all processes, assuring both internal and external issues are resolved in a professional, timely and accurate manner to ensure customer satisfaction
• Participate on teams, which develop and coordinate the implementation of new processes and procedures to enhance the efficiencies and improvements in customer service
• Manage and prioritize multiple assignments affectively
• Complete and maintain licensing requirements and insurance industry education; Other duties as assigned by management

Qualifications:

• BA/BS in business or related field preferred
• Proven ability to work on a collaborative team while driving individual work assignments on an independent basis
• Demonstrated outstanding interpersonal, oral and written communication skills
• Ability to succeed in high transactional environments requiring personal organization, multitasking, and regular reprioritization of work assignments, meeting short turnaround time on items of high impact
• Experience in researching and accurately resolving customer issues requiring technical expertise while working under pressure and within time constraints
• Attention to detail and thoroughness with strong documentation skills
• Technical computer skills required (Outlook, Word, Excel, PowerPoint, Internet). Advanced understanding of Excel or Access preferred
• Property & Casualty Insurance License required and must be passed within 12 months of employment
• Preferred insurance service experience or 2-5 years related experience. Basic knowledge of insurance and medical terminology preferred

Contact Information:
To submit resume for consideration, please send cover letter and resume, including cumulative GPA from highest level of education completed, to: medprojobs@medpro.com.

General:
Federal law prohibits an individual from engaging in the business of insurance if the individual (a "prohibited person") has been convicted of certain felony crimes. If you have ever been convicted of a felony, contact a Medical Protective Human Resources representative before applying for this position. Your conviction may or may not prevent you from working at Medical Protective - it depends upon the facts and requires a legal analysis.

Responsibilities:

• Experienced in underwriting physician and dentist accounts; non-standard hard-to-place risks preferred
• Familiarity with underwriting process and procedures
• Complex risk review - responsible for risk selection and meeting or exceeding company return and equity objectives, specifically non-standard physician and dentist risks
• Coverage determination, rate evaluation
• Specific account responsibility and authority levels
• Negotiate account terms and conditions, final review and interpretation of renewal applications
• Experience in underwriting healthcare facilities a plus

Qualifications:

• BA/BS or equivalent experience required
• Experience specific to underwriting non-standard physician and dentist medical malpractice risk preferred; will consider other underwriting experience
• Strong analytical, negotiation and organizational skills
• Strong PC skills
• Excellent communication skills

Contact Information:
To submit resume for consideration, please send cover letter and resume, including cumulative GPA from highest level of education completed, to: medprojobs@medpro.com.

General:
Federal law prohibits an individual from engaging in the business of insurance if the individual (a "prohibited person") has been convicted of certain felony crimes. If you have ever been convicted of a felony, contact a Medical Protective Human Resources representative before applying for this position. Your conviction may or may not prevent you from working at Medical Protective - it depends upon the facts and requires a legal analysis.

Responsibilities:

• Become an expert in Attorney Protective's product and underwriting
• Effectively execute sales plans that maximize new business production from both existing and new relationships
• Identify and solicit retail agencies and brokers in designated territory. Ensure consistent flow of business and develop specific opportunities
• Develop and leverage productive agency relationships through a high level of visibility with agents, brokers and clients and a disciplined sales management approach in support of business objectives
• Identify and capture new business opportunities. Meet or exceed AttPro's renewal retention objectives
• Meet face to face with retail brokers/agents in assigned territory
• Demonstrate superior customer service standards including consistency, quick response and knowledge of products
• Convince/persuade others to help achieve underwriting, sales and production goals and understand and work towards strategic objectives
• Participate in networking events in the insurance and client community. Maintain a collaborative relationship with colleagues
• Other duties as assigned

Qualifications:

• BA/BS in business or related field preferred
• Brokers license in Property and Casualty in state of domicile or ability to acquire within 90 days from date of hire
• 4 to 6 years of professional liability (claims made) insurance experience including agency management; prior experience with LPL is preferred
• Willingness to travel at least 5-10 days a month
• Thorough knowledge of retail agency and brokerage operations
• Proficient in Word, Windows, Excel, Outlook, PowerPoint and agency management systems
• Demonstrated production results and willingness to accept and achieve stretch goals
• Exceptional written and verbal communication skills; Must be detail oriented and through
• Strong marketing and relationship building skills
• Succeeds in a fast-paced environment requiring personal organization, multi-tasking, and regular reprioritization

Contact Information:
To submit resume for consideration, please send cover letter and resume, including cumulative GPA from highest level of education completed, to: medprojobs@medpro.com.

General:
Federal law prohibits an individual from engaging in the business of insurance if the individual (a "prohibited person") has been convicted of certain felony crimes. If you have ever been convicted of a felony, contact a Medical Protective Human Resources representative before applying for this position. Your conviction may or may not prevent you from working at Medical Protective - it depends upon the facts and requires a legal analysis.