Continuing Education ON-DEMAND PROGRAMS

  Keep Your Cool: Strategies for (Figuratively) Tackling the Problem of Angry Patients/Families

All healthcare providers and staff encounter angry patients or family members from time to time. This program offers strategies for remaining calm, communicating clearly, and de-escalating hostile behavior when these situations arise. Participants also will benefit from the tips and strategies offered for developing an office-wide response plan and managing negative online reviews.

IMPORTANT NOTICE
Rievent, the learning management system that MedPro Group uses for continuing education on medpro.com, is ending its support for Microsoft Internet Explorer (IE) browser on January 31, 2020. The courses are best experienced using the most current browser (or its previous version) of Chrome, FireFox, Safari, or Microsoft Edge.

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