Continuing Education ON-DEMAND PROGRAMS

  The Crucial Soft Skill in Healthcare: Why Effective Communication Is Paramount to Patient Safety and

High-Quality Care

Thorough, precise, and efficient communication is an essential element of high-quality, patient-centered care. Yet, communication breakdowns and barriers continue to persist in various healthcare settings and situations. These mishaps can (a) interfere with efforts to engage patients and build meaningful relationships, (b) result in a range of suboptimal outcomes and consequences, and (c) contribute to liability exposure for providers and organizations.

The four publications presented in this activity — (1) Guideline: Communicating Effectively With Patients to Improve Quality and Safety, (2) Patient Satisfaction Surveys as a Quality Improvement Tool for Healthcare Practices, (3) Risk Q&A: Interpreters & Auxiliary Aids, and (4) Risk Tips: Communicating Effectively With Patients Who Have Limited English Proficiency — examine numerous ways in which communication affects patient care and perceptions, risks associated with poor communication, and strategies for developing sound communication approaches.

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