Risk Management Tools & Resources

 

When Patient Phobias Turn Into Medical Emergencies

Patient anxiety or fear related to medical or dental treatment can be problematic and concerning in various ways. These fears may manifest as noncompliance with treatment protocols or appointments schedules, behavioral issues, or — in extreme cases — medical emergencies.

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Ready, Set, Action — Managing a Medical Emergency When It Occurs

Preparing for medical emergencies requires time and resources, but the results can prove significant. When a medical emergency occurs, healthcare providers and staff members must be ready to quickly implement their emergency response plan.

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Managing Medical Emergencies: Equipment and Supplies

Preparation is an essential element of emergency preparedness for healthcare practices and facilities. One important aspect of preparing for medical emergencies is procuring and maintaining appropriate equipment and supplies (including medications). Medical and dental professional organizations and emergency preparedness literature generally recommend that office practices maintain at least basic emergency equipment and supplies.

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Three Essential Elements of Patient Care and Their Role in Medical Emergency Prevention

Medical emergencies — such as cardiac arrest, loss of consciousness, allergic reactions, and respiratory distress — can occur anywhere, including healthcare offices and facilities. Although some medical emergencies are inevitable, others can potentially be avoided through careful patient evaluation and assessment.

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How to Present a Patient With a Behavior Contract

A behavior contract is an agreement between a patient and healthcare practitioner or organization that defines expectations related to behavior, conduct, communication, and/or treatment. Practitioners or organizations might choose to use behavior contracts to address noncompliant or disruptive patient behaviors, as well as other issues (e.g., financial obligations or pain management expectations).

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Screening New Patients for Potentially Problematic Behavior

A number of risk management strategies can help healthcare practitioners manage difficult or noncompliant patients who are under their care. But what about new patients? Initial consultations with new patients present practitioners with a unique opportunity to identify potential signs of noncompliant or difficult behavior.

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CASE STUDY: Failure to Properly Manage Patient Noncompliance and Difficult Behavior Proves Costly

The patient was a 76-year-old male with uncontrolled hypertension and a complex medical and surgical history, including cardiovascular disease with myocardial infarction, hypertension, elevated cholesterol levels, diabetes, gastroesophageal reflux disease, stent procedures, and colon resection.

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Why Must You Be So Difficult?

Difficult patients represent one of the most challenging situations that doctors and other healthcare professionals encounter. Dealing with these patients can be emotionally and mentally draining — as well as increasingly frustrating — for practitioners and their staff members.

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