Patient Safety & Risk Solutions Presentations

 

Managing Resident Expectations in Senior Care

Striving to meet the expectations of residents/families is an important goal for senior care facilities. By gauging resident/family satisfaction and understanding residents' top priorities and needs, senior care staff and providers can address potential problems and misunderstandings and work toward improving quality of care. This program focuses on the top reasons senior care residents are dissatisfied, risk factors for potential behavioral issues and violence among residents, strategies to improve resident expectations, and barriers that might impede communication and overall quality improvement.

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