Good legal protection is expensive. But, MedPro decided long ago not to save pennies at the expense of providing the best defense to our insureds. We utilize the most proactive and winning defense attorneys and the most qualified expert witnesses nationwide. Each claim is managed by one of our expert claims managers whose average experience spans nearly 25 years in the industry and over 4,000 cases managed, giving them a thorough knowledge of how to navigate even the most challenging claims.
Here's what some of our defense attorneys have to say about our claims defense philosophy, the legal environment, and how MedPro really makes a difference in your defense.
Michael F. Lyon – Lindhorst & Dreidame – Ohio
Mike Lyon has more than 30 years of courtroom experience. He believes MedPro's claims supervisors and defense philosophy make the difference for healthcare providers.
"MedPro's professional claims supervisors are without a doubt the most sophisticated, intelligent, savvy, tough claims people I've met. They know their medicine, they know doctors, they know how doctors think and they understand lawyers and the law. These people are second to none. They recognize that every physician is different – intellectually, emotionally, psychologically and economically. We don't just talk about the liability, the causation, the damages and the medicine. We also talk about the doctors. How are they doing? Are the families supportive? These are the things we talk about and it doesn't happen anywhere else. The reason that these questions are important is because if you are able to support, comfort and give strength to your physicians, you are so much stronger in the courtroom. MedPro knows that. The company is run by the most professional and intelligent people.
MedPro hires and works with attorneys that share their philosophy. A lot of companies hire lawyers to settle cases – they hire lawyers to make sure they never really go to trial because there is too much risk, they just want the claims settled. But MedPro is just the opposite. They hire the best trial lawyers, not mere litigators, trial lawyers, who have tried cases to verdict because they want experienced, tough trial lawyers available to try cases. We are able to be strong, courageous and give the plaintiffs' bar the kind of battle they need."
Jack G. Slover, Jr. – Hall, Booth, Smith & Slover – Georgia
In his 35th year of practicing law, Jack Glover talks about the increase in case severity and the unique claims experience our customers receive.
"The MedPro claims staff provides great service to the doctors. They are responsive, empathic and sympathetic to the concerns, desires and needs of the doctors. They really confer with the doctors and guide them through this process, which is terrible for a physician. It strikes at their very core. Doctors usually find it very difficult to deal with being questioned about the management of a patient or about their integrity. MedPro will do everything they can in the best interest of the doctor."
Stan Thiebaud – Stinnett, Thiebaud and Remington – Texas
Stan has been defending MedPro healthcare providers since 1985 and has actually "fired" some other insurers as clients through the years, because he did not believe they approached their insureds with the proper philosophy.
"MedPro brings unsurpassed and unequalled experience to the table for their insureds. Nationally, MedPro provides well over 100 years of experience and leadership singularly focused on the protection of the healthcare community. MedPro has no peer for length of dedicated service to our nation's caregivers. The southwest region is a mirror of that national experience, boasting among the most experienced file managers of any healthcare malpractice insurance carrier in the country."
"Stinnett Thiebaud and Remington and MedPro share an identical philosophy: the aggressive evaluation of claims and defense of those who care for the sick. No two cases are the same. Each case is analyzed and a strategy is developed to reflect its unique circumstances and characteristics. The best results are achieved by those whose attention to detail and problem solving ability simply outwork those of their opponents."
James P. Kilcoyne – Kilcoyne & Nesbitt – Pennsylvania
Jim Kilcoyne has defended physicians since 1985 and understands what it takes to be successful. He applauds MedPro for their aggressive defense philosophy and effective support.
"MedPro takes an early, aggressive approach to the claim and enlists the doctor early on to really get on the same page so that when the doctor's deposition rolls around the doctor is totally ready to go, no surprises. Some other companies take a different approach, more of a "wait and see". Let's wait and see what the plaintiff's experts say before we commit the time or the money to various experts. The approach MedPro takes is different. MedPro's approach is to get early reviews to brainstorm with the experts so we can prepare a defense."
"Part of MedPro's defense philosophy is to retain in-house physicians, who are very helpful. What MedPro does very well is to help prevent surprises. Specifically, MedPro's in-house doctors help prevent surprises by reviewing the files and records. They are very helpful at pointing out issues we may not think of as attorneys and often bring to light a medical strategy to defend the case."