Continuing Education ON-DEMAND PROGRAMS

  Keep Your Cool: Strategies for (Figuratively) Tackling the Problem of Angry Patients/Families

All healthcare providers and staff encounter angry patients or family members from time to time. This program offers strategies for remaining calm, communicating clearly, and de-escalating hostile behavior when these situations arise. Participants also will benefit from the tips and strategies offered for developing an office-wide response plan and managing negative online reviews.

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