Risk Management Tools & Resources

 


Five Ways Healthcare Organizations Can Confront Burnout and Build Cultures of Well-Being and Resiliency

Laura M. Cascella, MA, CPHRM

5-ways-healthcare-organizations-can-confront-burnout

The impact of organizational culture on productivity, morale, staff retention, patient outcomes, safety, security, and overall well-being in healthcare is profound. A toxic culture can enable or even encourage a range of inappropriate and harmful behaviors, such as bullying, sexual harassment, microaggressions, and abuses of power.

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15 Strategies for Tackling the Top Malpractice Allegation in Gynecology

Laura M. Cascella, MA, CPHRM

surgical-treatment-strategies-gynecology

MedPro Group claims data show that allegations related to surgical treatment represent the highest malpractice case volume for gynecology providers. These allegations also account for more than half of all dollars paid for expense and indemnity costs associated with gynecology claims.1

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Creating an Inclusive Culture for Patients Who Have Disabilities

Laura M. Cascella, MA, CPHRM

cultural-competence-patients-with-disabilities

Providing inclusive and culturally competent care is an essential strategy for engaging patients, improving adherence to treatment, and helping address issues related to bias and health disparities. Often, discussions about culturally competent care focus on individuals who are racial or ethnic minorities or who identify with the LGBTQ+ community. Yet, another special and diverse population often is overlooked — people who have disabilities.

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Risk Management Strategies and Considerations for Opioid Prescribing

Laura M. Cascella, MA, CPHRM

risk-strategies-opioid-prescribing

Opioid addiction is arguably one of the most significant public health crises in the United States over the past few decades. Increases in opioid prescribing and consumption in the late 1990s and first decade of the 2000s fueled an epidemic of overdoses, a national heroin crisis, and a rise in deaths from synthetic opioids.1

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An Uncomfortable Reality: Dealing With Domestic Violence in the Workplace

Laura M. Cascella, MA, CPHRM

domestic-violence-workplace-strategies

Violence is an undisputable issue in healthcare, and the media is rife with reports of violent acts occurring in various healthcare settings. Often, when thinking about violence in healthcare, stories in which patients or their families are the perpetrators come to mind. In some instances, disgruntled or mentally unstable employees act as the aggressors. Violence prevention programs often focus on these aspects, but sometimes overlook another crucial source of violence — domestic violence (including intimate partner violence).

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Telephone Triage in Healthcare Practices

The telephone is one of the most important communication tools in healthcare practices. Telephone calls must be prioritized and routed appropriately so patients receive the proper medical attention. Telephone triage, like triage in person, is a critical step in ensuring that patients see the appropriate provider at the appropriate level of care.

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Artificial Intelligence and Informed Consent

In healthcare, the basic concept of informed consent seems fairly straightforward. A patient is informed about a proposed test, treatment, or procedure; its benefits and risks; and any alternative options. With this knowledge, the patient decides to either consent or not consent to the recommended plan. In reality, though, informed consent is a more complex process that involves nondelegable duties and varies in scope based on the type of test, treatment, or procedure involved.

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Artificial Intelligence in Healthcare: Challenges and Risks

Artificial intelligence (AI) is a burgeoning field in health information technology and a key element in envisioning the future of healthcare. Daily stories trend in the media related to AI applications and their widespread potential for revolutionizing medical practice and patient care. Yet, akin to the promises of electronic health records in the early 21st century, the excitement surrounding AI has sometimes led to a sensationalized view of its capabilities while marginalizing technological and operational challenges as well as safety and ethical concerns.2

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