Risk Management Tools & Resources

 


Risk Management Strategies for Prescribing Weight-Loss Medications

Risk Management Strategies for Prescribing Weight-Loss Medications

Laura M. Cascella, MA, CPHRM

Recent years have seen an explosion in patient demand for, and prescribing of, glucagon-like peptide-1 (GLP-1) receptor agonist drugs. These medications — which are branded under the names Ozempic®, Wegovy®, Zepbound®, and Mounjaro® — are in growing demand as a result of their efficacy, increased advertising, and social media prominence (including endorsements from celebrities and influencers).1

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Screening New Patients for Potentially Problematic Behavior

Screening New Patients for Potentially Problematic Behavior

Managing patients who have difficult behaviors or who are nonadherent with their care plans is a persistent issue that healthcare providers face. If a patient who has these issues is already under your care, various risk management strategies can help you manage the situation. However, difficult patient behavior and nonadherence still can be frustrating, stressful, and time-consuming.

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15 Ways Healthcare Organizations Can Build a Strong Security Culture

15 Ways Healthcare Organizations Can Build a Strong Security Culture

Laura M. Cascella, MA, CPHRM

In healthcare, the term “culture of safety” or “safety culture” is familiar. It refers to organizational values, attitudes, and goals related to providing a safe environment and safe patient care. Although perhaps not as common, the term “security culture” is conceptually very similar to safety culture. An organization’s security culture focuses on beliefs, values, and behaviors related to protecting health information, other sensitive data, and patient and employee privacy.

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The Essential Role of Informed Consent in Robot-Assisted Surgery

The Essential Role of Informed Consent in Robot-Assisted Surgery

Laura M. Cascella, MA, CPHRM

Direct-to-consumer marketing of robot-assisted surgery (RAS) has generated patient interest in this technology. Patients may find statements about quicker recovery periods, less pain, smaller scars, and lower infection rates enticing. However, marketing and advertising efforts might paint an incomplete picture of the benefits and risks of RAS. Thus, informed consent plays an essential role in treatment discussions with patients who are considering robotic procedures.

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Improving Care Transitions for Patients With Suicide Risk

Improving Care Transitions for Patients With Suicide Risk

Laura M. Cascella, MA, CPHRM

Mental health is a persistent and growing public health concern, and the number of Americans who commit suicide has steadily increased over the last two decades.1 In 2022, an estimated 13.2 million adults had serious thoughts of suicide, 3.8 million adults made a suicide plan, and 1.6 million adults attempted suicide.2 These statistics speak to the serious nature of the mental health crisis and the need for better interventions for people who have suicidal ideation.

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Red Flags for Disruptive Behavior in Healthcare Professionals

Laura M. Cascella, MA, CPHRM

Sadly, disruptive behavior among healthcare professionals and staff is common, and it poses a threat to patient safety and staff well-being. In a recent survey of healthcare professionals at an academic hospital in the United States, 63 percent of participants experienced unprofessional behavior at least once a month.1 These behaviors can take a serious toll on members of the patient care team and can increase the risk of adverse events.

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Password Security Best Practices for Healthcare Organizations

Laura M. Cascella, MA, CPHRM

In the current healthcare technology landscape — which includes robotics, telehealth, artificial intelligence, 3D printing, nanomedicine, virtual reality, and more — password security might seem archaic. Healthcare workers have used passwords for years to log in to various organizational systems, and doing so has likely become second nature. Recently, however, cyberattacks and data breaches have heightened security concerns for healthcare organizations, emphasizing the need to develop new security strategies and revisit old protocols.

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Tips and Strategies for De-Escalating Aggressive, Hostile, or Violent Patients

Laura M. Cascella, MA, CPHRM

Managing patient complaints and dissatisfaction is an unpleasant but certain reality in healthcare. Despite best efforts, situations will occur in which patients are unhappy and feel compelled to voice their displeasure and concerns. In some cases, patients’ emotions might escalate, and they may become aggressive, hostile, or violent.

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