Risk Management Tools & Resources

 

Nonverbal Communication as an Essential Element of Patient-Centered Care

Nonverbal Communication as an Essential Element of Patient-Centered Care

Effective verbal communication is the bedrock of quality, patient-centered care. Healthcare providers and staff undoubtedly are aware of the continued emphasis and importance placed on verbal communication through various quality measures and standards. However, good nonverbal communication — facial expressions, gestures, eye contact, posture, and tone of voice — also is essential. Research suggests that the majority of daily communication is nonverbal, which stresses the importance that this aspect of communication plays in human interactions.

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De-Escalating Aggressive Patient Behavior: Tips and Strategies

Managing patient complaints and dissastisfaction is an unpleasant but certain reality for healthcare organizations. Despite best efforts, situations occur in which patients are unhappy and feel compelled to voice their displeasure and concerns. Unfortunately, in some cases, the patient making the complaint might become angry or aggressive.

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LEAPing to Better Complaint Management in Your Healthcare Practice

Dealing with customer dissatisfaction is a reality in every industry, and healthcare is no different. Even the most diligent healthcare practices will most likely encounter patient complaints on occasion. For this reason, practices should implement a complaint process that all providers and staff members can understand and follow. Every employee should be prepared to manage patient complaints promptly and according to office protocol.

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Communication as a Risk Factor in Cardiology Malpractice Claims

Providing coordinated, competent patient care involves precision at many points in the clinical process, particularly when sending and receiving information. Although information transfer sounds like a fairly straightforward process, the complex and dynamic nature of healthcare presents numerous communication obstacles.

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CASE STUDY: Failure to Follow Protocols, Poor Documentation, and Inadequate Postmortem Investigation Worsens Liability

This case study discusses how multiple missteps can play a role in an adverse outcome and increase the risk of liability. As such, the case study focuses on a healthcare providers' involvement with a patient from a two-phase perspective: clinical care provided to the patient during the patient's hospitalization and compliance with hospital protocols prior to and following the patient's death.

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10 Strategies for Communicating Effectively With Older Adults

The goal and question of how to communicate effectively has persisted in healthcare for years. Communication has long been recognized as a complex process that is prone to errors, oversights, and glitches. In terms of patient safety and malpractice risk, the implications of inadequate or poor communication are substantial.

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Infection Control Strategies for Managing Reusable Medical Instruments and Devices in Senior Care Facilities

Senior care facilities, like other healthcare facilities, must make concerted efforts to prevent and control the risk of infectious diseases and outbreaks. The importance of infection control and prevention is particularly evident in senior care facilities due to the vulnerability of the population they serve.

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Infection Control in Senior Care Facilities: Is It Time to Double Down on Your Efforts?

Infections are a serious concern in senior care facilities and a major cause of hospitalization and death. Data show that 1–3 million serious infections occur annually in nursing homes, skilled nursing organizations, and assisted living facilities.

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