Risk Management Tools & Resources


The Challenge of Nonadherent Patients: What’s a Provider to Do?


Healthcare providers have the right to choose which patients they want to treat, and they also have the right to terminate relationships with patients for various reasons. Patients who are nonadherent with their treatment regimens or follow-up care recommendations can be particularly frustrating, and they also might be more likely to have suboptimal outcomes as a result of their behavior. For these reasons, healthcare providers might feel that terminating the provider–patient relationship is the best solution.

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Screening New Patients for Potentially Problematic Behavior


Managing patients who have difficult behaviors or who are nonadherent with their care plans is a persistent issue that healthcare providers face. If a patient who has these issues is already under your care, various risk management strategies can help you manage the situation. However, difficult patient behavior and nonadherence still can be frustrating, stressful, and time-consuming.

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Infection Prevention and Control Strategies for Managing Reusable Medical/Dental Instruments and Devices in Ambulatory Care Settings


Ambulatory healthcare facilities — such as clinics, surgery centers, medical offices, and dental offices — must make concerted efforts to prevent and control the spread of infectious diseases and outbreaks. As more patient care services have shifted from inpatient to outpatient settings, the importance of infection prevention and control (IPC) has become more pronounced — and, in the wake of the COVID-19 pandemic, concerns about IPC have reached new heights.

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Through the Looking Glass: Strategies for Managing Patients Who Have Red Flags for Body Dysmorphic Disorder


Laura M. Cascella, MA, CPHRM

Healthcare providers who offer cosmetic and aesthetic services often take satisfaction in knowing that they are helping patients address physical issues that might impede their body image, emotional well-being, and psychosocial functioning. Surgeries or procedures that correct or improve these issues can ultimately enhance patients’ quality of life and address lingering insecurities. Yet, for some patients, seeking out cosmetic and aesthetic services is symptomatic of a more complex issue, which ultimately can lead to negative consequences for both the patient and the healthcare provider.

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Wrongful Birth/Wrongful Life Allegations: Overview and Risk Mitigation Strategies



MedPro Group (MedPro) has noted an uptick in malpractice cases related to wrongful birth and wrongful life. Although these types of cases are still uncommon, when they do occur, settlements or judgments can be in the millions of dollars.

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15 Ways Hospitals Can Improve Environmental Safety and Reduce Falls

Patient falls continue to represent a vexing and persistent problem for hospitals. A collaborative publication from The Joint Commission, the Health Research and Educational Trust, and the American Hospital Association notes that "Despite long-term and widespread attention to fall prevention, patients continue to fall, and many of these falls result in injury."1

Although falls occur in all types of healthcare settings, they are particularly concerning in inpatient settings.

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Enhancing Safety Culture as Part of Fall Prevention Initiatives in Hospitals

Patient falls are a common risk management and safety concern in various healthcare settings, but particularly in hospitals where patients might be at increased risk of falling “due to an unfamiliar environment, new medications and symptoms of acute illness.”1 The Agency for Healthcare Research and Quality (AHRQ) estimates that between 700,000 and 1 million hospitalized patients in the United States fall each year.2

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Infection Prevention and Control Strategies for Managing Reusable Medical Instruments and Devices in Senior Care Facilities

Senior care facilities, like other healthcare facilities, must make deliberate and coordinated efforts to prevent and control infectious diseases and outbreaks — the importance of which is even more pronounced in the wake of the COVID-19 pandemic and its tragic toll on nursing homes and long-term care facilities.

For senior care providers, the importance of implementing infection prevention and control (IPC) strategies is particularly evident due to the vulnerability of the populations they serve. Residents often are at heightened risk for infections as a result of declining health, comorbidities, frequent interactions with caregivers, open wounds, use of medical devices, and other factors.1

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