Risk Management Tools & Resources

 

Patient Confidentiality as a Key Component of Corporate Compliance

Healthcare providers and staff have an ethical and legal responsibility to protect patient confidentiality by preventing unauthorized disclosure of patient-identifiable health information.

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Record Retention Basics for Healthcare Practices

Healthcare practices generate and maintain many different types of records, including patient health records and business records. These records help practices maintain critical information and deliver quality services and care.

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Is Your Healthcare Organization Walking the Line When It Comes to Corporate Compliance?

In healthcare, corporate compliance refers to an organization's commitment to (a) detect and prevent violations of state and federal laws, (b) establish expectations for ethical business practices, and (c) set appropriate standards for patient services and care. In a nutshell, corporate compliance is a commitment to do the right thing, both legally and ethically.

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Inadequate Preoperative Preparation and Intraoperative Monitoring Lead to Patient Death

The patient, a 50-year-old male who was morbidly obese, presented for surgery that required him to be placed in a "jackknife" position (which is known to be risky for obese patients). The surgeon did not perform a medical or cardiac evaluation on the patient prior to the surgery, nor did he obtain an evaluation from the patient's primary care provider.

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CASE STUDY: Lapses in Clinical Judgment Lead to Poor Patient Outcome and Malpractice Suit

A patient who had undergone radiation therapy for cancer of the soft palate presented to his general dentist for routine care. Because of severe xerostomia, the dentist and patient were unable to control the patient's caries.

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Plain Language: A Powerful Tool for Improving Health Literacy

Inadequate health literacy is a serious concern in healthcare. Research shows that only a small percentage of adults have proficient health literacy skills, and almost 9 out of 10 adults have difficulty using the everyday health information that is routinely available in healthcare facilities.

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CASE STUDY: Inadequate Communication Between Provider and Patient Leads to Misdiagnosis

A doctor on call for his group practice received an after-hours call from a male patient in his sixties. The patient was complaining of weakness and reported that he had started a new blood pressure pill (hydrochlorothiazide) 3 days earlier. He also reported taking lisinopril daily for more than a year.

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CASE STUDY: Failure to Evaluate Medical History Prior to Prescribing Results in Anaphylactic Reaction

In this case, a primary care provider prescribed an antibiotic to a patient without reviewing the patient's chart to confirm any existing allergies. The chart contained documentation of an allergy to a certain class of antibiotics.

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