Clinical systems failures, a contributing factor in family medicine claims, involve breakdowns in office systems and procedures, namely tracking and follow-up systems. Technical issues — such as problems with system interfaces, user errors, software or hardware glitches, and technology failures — also can play a role in clinical system failures.
Read moreModern medicine offers healthcare providers an impressive cadre of diagnostic tools and techniques, including a multitude of different laboratory tests. When lab studies produce abnormal results, investigating the etiology to determine an appropriate explanation is essential. This case illustrates what can happen when a healthcare provider abandons an investigation before a satisfactory explanation is established.
Read moreIn 2015, the Occupational Safety & Health Administration (OSHA) released an updated version of its Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers. In these guidelines, OSHA offered five major elements of an effective workplace violence prevention program, which are as follows...
Read moreThe patient was a 4-year-old male who presented to an outpatient surgery center for a tonsillectomy and adenoidectomy. He had a history of OSA and enlarged tonsils, and he was mildly obese; however, the patient was otherwise healthy.
Read morePatient satisfaction surveys can help gauge patients' perceptions of practice services and functions. These surveys are...
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