Risk Management Tools & Resources


Preparing for Medical Emergencies in Healthcare Practices

Medical emergencies can and will occur in healthcare practice settings, making preparation paramount. A vital step in preparing for a medical emergency is developing a written emergency response plan. When creating or evaluating your practice’s plan for responding to unexpected medical crises, consider the following:

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Taking Action During Medical Emergencies in Healthcare Practices

Thoroughly preparing for medical emergencies requires time and resources, but the results can prove significant. When an emergency occurs, healthcare providers and staff members must be ready to quickly implement their emergency response plans. Failure to do so might result in significant consequences for the individual having the emergency.

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When the System Goes Down: Proactive Planning for Electronic Health Record Downtime

Electronic health record (EHR) systems are ubiquitous in healthcare and serve as the primary repository for important patient health information. When properly implemented, these systems have proven beneficial as part of emergency management and response efforts. They can help preserve data, facilitate the quick transfer of critical information, and ensure continuity of care.

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Overcoming Telehealth Barriers and Engaging Older Adults in Virtual Care

If the COVID-19 pandemic offered any silver lining at all for healthcare, one could easily argue that it was telehealth. During the public health crisis, telehealth offered a virtual gateway that became instrumental to continuity of care for patients and economic viability for practices.

Although the use of telehealth has receded from its peak during the pandemic, it almost certainly will remain a critical tool in healthcare delivery — particularly since access to care and provider shortages remain top concerns.

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Let’s Chat: Examining Top Risks Associated With Generative Artificial Intelligence Chatbots

Generative artificial intelligence (AI) chatbots have been making waves in various industries, particularly since the release of Open AI’s ChatGPT-4 in the spring of 2023. The hype and excitement around these powerful technologies is not without merit. Chatbots offer a compelling case for how AI can revolutionize our world and change how we approach everyday tasks and challenges.

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LEAPing to Better Complaint Management in Healthcare Practices

Dealing with customer dissatisfaction is a reality in every industry, and healthcare is no different. Even healthcare practices that are extremely diligent about patient experience and satisfaction will most likely encounter patient complaints on occasion. For this reason, practices should implement a complaint management process that all providers and staff members can understand and follow. Every employee should be prepared to manage patient complaints promptly and according to office protocol.

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The Toll of Adverse Patient Outcomes on Healthcare Providers: Supporting Second Victims

Any approach for managing adverse outcomes in healthcare, including medical errors, should prioritize the patients who these situations affect. Patients are considered the “first victims” of adverse outcomes, and healthcare organizations and providers have a duty to provide them with truthful information, follow-up care, and emotional support.

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The Patient Safety and Financial Implications of Disruptive Behavior

Disruptive behavior among healthcare providers and staff is widespread in healthcare settings, from large health systems to small healthcare practices. In a recent survey of healthcare professionals at an academic hospital in the United States, 63 percent of participants experienced unprofessional behavior at least once a month.1

The negative consequences of disruptive behavior are far reaching. These behaviors can affect staff morale, focus/concentration, collaboration, communication, and information transfer.2 Thus, from a broad perspective, disruptive behavior can have both patient safety and financial implications.

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