Risk Management Tools & Resources

 

Injection Safety: Key Risk Management Tips

Safe injection practices are a vital component of healthcare organizations' infection prevention and control efforts. According to the Centers for Disease Control and Prevention's (CDC's) One & Only Campaign, lapses in injection safety can put patients at risk for adverse events, including transmission of hepatitis B virus, hepatitis C virus, HIV, fungal infections, and bacterial infections.

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Infection Prevention and Control Strategies for Reusable Medical/Dental Instruments

Ambulatory healthcare facilities — such as clinics, surgery centers, medical offices, and dental offices — must make concerted efforts to prevent and control the risk of infectious diseases and outbreaks. The importance of infection prevention and control in ambulatory care has become more defined in recent years as a result of the increasing shift from inpatient to outpatient care.

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Put It in Writing: An Overview of Pain Management Contracts

Healthcare providers who have patients that require pain medications as part of their treatment regimens might want to consider pain management contracts as a technique to improve patient adherence and address problematic patient behaviors. Part of practitioners' role in patient care includes setting standards and expectations for effective relationships.

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Healthcare's Second Victims: A Problem That Should Not Be Ignored

In any discussion of managing unanticipated outcomes in healthcare, including medical errors, the immediate concern is supporting patients who are affected by these incidents. Patients are considered the "first victims" of unanticipated outcomes, and healthcare organizations and providers have a duty to provide them with truthful information, follow-up care, and emotional support.

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Documenting Unanticipated Outcomes: An Essential Part of the Disclosure Process

Documentation is a critical aspect of healthcare delivery because it memorializes patient care, facilitates communication among caregivers, forms the basis for coding and billing, provides data pertinent to quality improvement, and may provide information that is critical to the defense of a legal action.

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Red Flags for Disruptive Behavior in Healthcare Professionals

Sadly, disruptive behavior among healthcare professionals and staff is not uncommon, and it represents a serious patient safety concern. According to the American College of Surgeons (ACS), the majority of healthcare professionals have encountered colleagues engaging in disruptive behaviors with coworkers, patients, relatives, and others.

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De-Escalating Aggressive Patient Behavior: Tips and Strategies

Managing patient complaints and dissastisfaction is an unpleasant but certain reality for healthcare organizations. Despite best efforts, situations occur in which patients are unhappy and feel compelled to voice their displeasure and concerns. Unfortunately, in some cases, the patient making the complaint might become angry or aggressive.

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LEAPing to Better Complaint Management in Your Healthcare Practice

Dealing with customer dissatisfaction is a reality in every industry, and healthcare is no different. Even the most diligent healthcare practices will most likely encounter patient complaints on occasion. For this reason, practices should implement a complaint process that all providers and staff members can understand and follow. Every employee should be prepared to manage patient complaints promptly and according to office protocol.

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