Risk Management Tools & Resources


Bariatric Surgery Malpractice Allegations: What Claims Data Show, and Ways to Reduce Risk

Obesity is a well-known health concern in the United States. Often referred to as an epidemic, obesity affects about 42 percent of U.S. adults — more than double the number affected just 30 years ago.1 Bariatric surgery is an effective treatment option for many individuals who suffer from obesity, and the number of these procedures has increased over the years.

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Your Young Are No Longer on the Menu: Having Zero Tolerance for Workplace Incivility and Nurse Bullying

Much has been studied and written about workplace incivility and nurse bullying in healthcare, including the need for organizations to confront these issues in the pursuit of creating highly reliable and psychologically safe environments. Yet, these issues still are pervasive and often are considered intrinsic in the nursing profession, as evidenced by the well-known saying "nurses eat their young."

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Safety in Numbers: Improving Diagnosis Through Teamwork

In recent years, advocacy groups, researchers, healthcare providers, and others have raised awareness and understanding about diagnostic errors, drawing attention to the profound effect that these mistakes have on patients, families, and clinicians.

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Strengthening the Diagnostic Team by Improving Provider–Patient Communication

Engaging patients and their families in the diagnostic process is a key strategy for building effective diagnostic teams and reducing diagnostic errors. The National Academies of Science, Engineering, and Medicine's pivotal report Improving Diagnosis in Health Care states that "Health care professionals and organizations are responsible for creating environments in which patients and their families can learn about and engage in the diagnostic process and provide feedback about their experience."1

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Improving Hand Hygiene in Dental Practices to Promote Safety and Instill Confidence

Practicing diligent hand hygiene is a well-known principle of patient and healthcare worker safety and a standard precaution for infection prevention and control in healthcare organizations of all types and sizes, including dental practices. In fact, hand hygiene often is recognized as the single most important step that dental providers and staff can take to prevent the spread of infections.1

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Is Your Culture of Safety Psychologically Safe?

The concept of psychological safety is increasingly viewed as a critical component of an overall culture of safety in healthcare. Leaders and other individuals within healthcare organizations have seen the value of psychological safety in promoting an environment of caring and well-being, improving patient outcomes, preventing staff burnout, cultivating staff resilience, and supporting staff recruitment and retention. Further, psychological safety plays a pivotal role in diversity, inclusion, and belonging1 — key issues that have become more pronounced in recent years as the focus on various inequities has sharpened.

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Case Study: Patient's Health Deteriorates in the Absence of Proper Pressure Injury Care

The patient was a male in his mid-eighties who had a history of prostate and bladder cancer leading to bone metastasis. Following a hospital stay, he was transferred to a long-term care/rehabilitation (LTC/rehab) facility. When the patient arrived at the facility, the admissions nurse documented that he had a Stage 4 sacral pressure injury.

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Providing Culturally Competent Care for LGBT+ Patients

Diversity is a cornerstone of American culture that is reflected in our national institutions and endeavors, including healthcare. Healthcare providers and staff members interact on a daily basis with people of varying backgrounds and experiences. Although patient populations might differ based on geographic location or type of facility, the need for culturally competent care never diminishes.

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