Risk Management Tools & Resources

 

Family Medicine: Addressing Clinical System Risk Factors

Clinical systems failures, a contributing factor in family medicine claims, involve breakdowns in office systems and procedures, namely tracking and follow-up systems. Technical issues — such as problems with system interfaces, user errors, software or hardware glitches, and technology failures — also can play a role in clinical system failures.

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CASE STUDY: Physician Fails to Investigate Abnormal Lab Value; Patient Dies From Gastric Carcinoma

Modern medicine offers healthcare providers an impressive cadre of diagnostic tools and techniques, including a multitude of different laboratory tests. When lab studies produce abnormal results, investigating the etiology to determine an appropriate explanation is essential. This case illustrates what can happen when a healthcare provider abandons an investigation before a satisfactory explanation is established.

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The Five Essential Elements of a Violence Prevention Program

In 2015, the Occupational Safety & Health Administration (OSHA) released an updated version of its Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers. In these guidelines, OSHA offered five major elements of an effective workplace violence prevention program, which are as follows...

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CASE STUDY: Failure to Monitor Patient for Obstructive Sleep Apnea; Physician Implicated in Death Following Surgery

The patient was a 4-year-old male who presented to an outpatient surgery center for a tonsillectomy and adenoidectomy. He had a history of OSA and enlarged tonsils, and he was mildly obese; however, the patient was otherwise healthy.

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The Importance of Patient Satisfaction Surveys in Healthcare Practices

Patient satisfaction surveys can help gauge patients' perceptions of practice services and functions. These surveys are...

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