Risk Management Tools & Resources

 

10 Ways to Establish a Security Culture at Your Healthcare Organization

In healthcare, the term "safety culture" or "culture of safety" is familiar. It refers to organizational values, attitudes, and goals related to providing a safe environment and safe patient care. Although perhaps not as common, the term "security culture" is conceptually very similar to safety culture. An organization's security culture focuses on beliefs, values, and behaviors related to the privacy and security of protected health information (PHI) and other sensitive data.

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Documenting Unanticipated Outcomes: An Essential Part of the Disclosure Process

Documentation is a critical aspect of healthcare delivery because it memorializes patient care, facilitates communication among caregivers, forms the basis for coding and billing, provides data pertinent to quality improvement, and may provide information that is critical to the defense of a legal action.

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CASE STUDY: Failure to Follow Protocols, Poor Documentation, and Inadequate Postmortem Investigation Worsens Liability

This case study discusses how multiple missteps can play a role in an adverse outcome and increase the risk of liability. As such, the case study focuses on a healthcare providers' involvement with a patient from a two-phase perspective: clinical care provided to the patient during the patient's hospitalization and compliance with hospital protocols prior to and following the patient's death.

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CASE STUDY: Failures in Communication and Management of Care Result in Poor Patient Outcome

The patient, a 66-year-old Hispanic male who did not speak English, was referred to a MedPro-insured ophthalmologist (Dr. A) by his regular optometrist (Dr. B) for evaluation of early cataracts. During the patient's appointment, Dr. A relied on her very limited Spanish proficiency to communicate with the patient instead of using an interpreter.

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CASE STUDY: Lapses in Clinical Judgment Lead to Poor Patient Outcome and Malpractice Suit

A patient who had undergone radiation therapy for cancer of the soft palate presented to his general dentist for routine care. Because of severe xerostomia, the dentist and patient were unable to control the patient's caries.

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CASE STUDY: Inadequate Communication Between Provider and Patient Leads to Misdiagnosis

A doctor on call for his group practice received an after-hours call from a male patient in his sixties. The patient was complaining of weakness and reported that he had started a new blood pressure pill (hydrochlorothiazide) 3 days earlier. He also reported taking lisinopril daily for more than a year.

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CASE STUDY: Failure to Monitor Patient for Obstructive Sleep Apnea; Physician Implicated in Death Following Surgery

The patient was a 4-year-old male who presented to an outpatient surgery center for a tonsillectomy and adenoidectomy. He had a history of OSA and enlarged tonsils, and he was mildly obese; however, the patient was otherwise healthy.

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