*Premium credit eligibility and amount are subject to state insurance filings and policy type. If eligibility requirements are met, each course may be applied as risk credit one time only. Courses cannot be repeated for additional premium credit. Completion of a risk management course does not imply or guarantee renewal. If you have questions about your specific risk management premium credit options, call 800-463-3776.
Continuing education on-demand programs
MedPro Group offers on-demand educational programs on a range of risk management topics. These programs are intended for healthcare professionals and are available to both insureds and non-insureds. Insureds who successfully complete on-demand programs may be eligible for a risk management premium credit at their next policy renewal. We also have a variety of courses available through The Sullivan Group.
| Complete | May qualify you for a premium credit* |
|---|---|
| 2-3 CE credits | 1-year premium credit |
| 4-5 CE credits | 2-year premium credit |
| ≥ 6 CE credits | 3-year premium credit |
Against Medical Advice: Autonomy Versus Safety
This program discusses the competing interests of autonomy and safety, and the foundation for informed consent is described. The informed consent/informed refusal process and documentation are addressed in the context of leaving against medical advice. Strategies to obtain the best outcomes for both the patient and the healthcare provider when a patient leaves against medical advice are also provided.
Ambulatory Surgery: Claims Data Insights and Risk Mitigation Strategies
This program explores common malpractice risks associated with ASCs. It also offers risk management strategies and tips that can be used to reduce the risk of patient injury, mitigate professional liability exposure, and—in the event of litigation—contribute to a strong defense.
Boarding Behavioral Health Patients: Unique Risks Prompt Creative Solutions
This program reviews the concept of boarding behavioral health patients in the ED and its impact on patients, departments, providers, and staff. Risk mitigation strategies and recommended solutions presented in this program include culture changes, trauma-informed care, process improvement, and workforce development.
Cultural Competence: An Essential Skill
This program provides healthcare professionals with necessary information to implement strategies that support cultural competence and encourage inclusivity.
Disclosing Unanticipated Outcomes: Creating a Patient-Centered Organizational Approach
This program explores the laws, standards, and expectations of disclosure, including the current regulatory and strategic approach to disclosure. The program also covers supporting second victims of unexpected outcomes and strategies to help mitigate the disclosure process, including communication and resolution programs.
Disclosure Case Review: A Workshop for Providers, Staff, and Leadership
This program explores three case studies and immerses the learner in a disclosure conversation experience. The program also provides guidance on how to frame the conversation, and it delivers useful strategies essential to successful disclosure outcomes.
Disruptive Behavior in Healthcare: Identifying It and Addressing the Risks
This program will help the learner understand how disruptive behavior affects patient care and professional practice. It will also help learners identify possible disruptive behaviors in themselves, peers, and staff. Effective strategies are presented in this program to assist in addressing disruptive behaviors to minimize any potential risk.
Documentation Essentials for Healthcare and Dental Professionals
This program addresses common documentation issues and provides realistic strategies to enhance patient safety efforts through documentation.
Effective Communication: The Cornerstone of Patient Safety and High-Quality Care
This program examines numerous ways in which communication affects patient care and perceptions, reviews risks associated with poor communication, and offers strategies for developing sound communication approaches.
Effective Event Investigation and Root Cause Analysis
This program addresses common problems with event investigation, including interview techniques and root cause analysis.
Electronic Health Records: Balancing Risks and Opportunities
The publications presented in this activity — Electronic Health Records: Patient Safety and Liability Concerns and Using an EHR System for Quality Improvement: Advice for Healthcare Practices — examine various risk factors associated with EHRs as well as ways to use the technology for auditing and quality improvement.
HIPAA Privacy and Security Essentials: Back to the Basics
This program on HIPAA Privacy and Security Essentials covers the key provisions of this complex law, and it addresses common vulnerabilities in healthcare practices and organizations that result in HIPAA breaches. Best practices are identified that might mitigate the risk of breaches, and understanding how to respond to incidents and breaches is presented. Fines and penalties for noncompliance are discussed as well as HIPAA considerations for electronic communications. Strategies to reduce the incidence and impact of cyberattacks and ransomware are also included in the program.
Informed Consent for Medical/Surgical Procedures: So Much More Than a Form
This program explores the principles underlying the concept of informed consent and reviews how informed consent affects medical malpractice claims. The program also highlights practical risk management strategies regarding several informed consent issues, including special populations, informed refusal, and new technologies.
Mitigating Risk Through Effective Documentation: Protecting Your Practice
This program explores the role of documentation in malpractice cases, reviews risk factors identified in clinically coded cases, and showcases scenarios involving documentation missteps negatively impacting patient outcomes. This program also provides key risk mitigation strategies to proactively address documentation issues and patient safety concerns.
Phishing in Healthcare: One Click From Disaster
This program aims to assist healthcare organizations in proactively addressing threats from phishing attacks, implementing strategies to raise awareness, educating their workforces, and protecting their systems.
Preventing Fraud, Waste, and Abuse in Your Practice (V.2)
This on-demand program will provide a basic understanding of state and federal fraud, abuse, and waste laws; offer guidance on how to comply with these laws and develop an effective compliance plan; and discuss “red flag” actions that could lead to criminal, civil, and administrative enforcement actions.
Providing Culturally Competent Care for the LGBTQ+ Population
This program provides healthcare professionals with necessary information to implement strategies that encourage an inclusive culture.
Risk Financing: A Continuum of Funding Loss
This program discusses common risk financing concepts and important considerations when developing a risk financing approach.
Risk Management Fundamentals
This program explores the concept of risk management, the evolution of enterprise risk management, and the risk management decision-making process. The program also covers the development of a risk program, the roles and scope of a risk management professional, the elements of a risk management plan, and the overarching concept of patient safety.
Risk Perspectives in Telemedicine: Bridging the Digital Divide
This program takes participants through the components of creating a successful telemedicine program, while exploring potential risks and benefits and addressing the current challenges to the long-term sustainability of telemedicine.
Sexual Misconduct: Crossing Professional Boundaries
This program explores how sexual misconduct is defined, discusses the importance of professional boundaries, and highlights behaviors that cross those boundaries. Important considerations related to professional boundaries and reporting responsibilities also are addressed.
Sexual Misconduct: Risk Strategies and Insights
This program explores sexual misconduct risk mitigation strategies, including developing policies and guidelines, using clinical chaperones, and ensuring thorough investigative and reporting processes. The program also includes guidance related to facing personal sexual misconduct allegations and responding to state board complaints.
Social Media Risks for Healthcare and Dental Professionals
This program examines social media devices, formats, and target audiences. The regulatory impact on healthcare and dental professionals is described, and strategies to mitigate risks associated with social media are explored.
Technology in Healthcare: A Mixed Blessing
This program examines drivers and barriers associated with technology, explores its impact on the healthcare community, reviews potential benefits and risks, and offers key strategies for incorporating evolving technologies into clinical practice.
The Armed Intruder/Active Shooter in the Healthcare Facility: Preparing for, Responding to, and Recovering From the Unthinkable
This program introduces the concept of preparedness and provides strategies to remain safe and alive during an active shooter incident.
The Opioid Epidemic: History and Risk Management Blueprint
This program explores the history of opioid addiction in the United States and introduces strategies that meet patients’ needs and align with nationally published guidelines.
The Opioid Epidemic: Risk Mitigation Prescription
This program addresses these challenges and offers strategies for reducing the risk of opioid misuse in your patient population.
Understanding Audit Logs and Trails: Risk Strategies for Monitoring Metadata
This program explores the metadata sources within a healthcare facility, provides risk mitigation strategies for monitoring the metadata, and shows how to handle legal requests for metadata
The "Difficult" Patient Encounter: Risk Insights and Mitigation Strategies
This program reviews the impact of difficult patient encounters on patient care and evaluates various factors that influence these encounters. Risk mitigation strategies and recommended solutions presented in this program include proactive steps for reducing escalating behaviors and strategies to effectively identify and respond to patient complaints.
Cultural Competence: An Essential Skill
This program provides healthcare professionals with necessary information to implement strategies that support cultural competence and encourage inclusivity.
Dentistry by the Numbers: Common Risk Management Questions From MedPro-Insured Dentists
This on-demand program reviews the common reasons dentists call MedPro Group for risk management advice. Participants will learn strategies to reduce risks associated with the issues highlighted during this program.
Dentistry by the Numbers: Top Allegations and Contributing Factors in Dental Malpractice Claims
This on-demand program addresses the top allegations and leading risk factors that contribute to dental malpractice claims. Participants will learn strategies to reduce risks associated with the issues highlighted during this program.
Disclosing Unanticipated Outcomes: Creating a Patient-Centered Organizational Approach
This program explores the laws, standards, and expectations of disclosure, including the current regulatory and strategic approach to disclosure. The program also covers supporting second victims of unexpected outcomes and strategies to help mitigate the disclosure process, including communication and resolution programs.
Disclosure Case Review: A Workshop for Providers, Staff, and Leadership
This program explores three case studies and immerses the learner in a disclosure conversation experience. The program also provides guidance on how to frame the conversation, and it delivers useful strategies essential to successful disclosure outcomes.
Effective Communication: The Cornerstone of Patient Safety and High-Quality Care
This program examines numerous ways in which communication affects patient care and perceptions, reviews risks associated with poor communication, and offers strategies for developing sound communication approaches.
Electronic Health Records: Balancing Risks and Opportunities
The publications presented in this activity — Electronic Health Records: Patient Safety and Liability Concerns and Using an EHR System for Quality Improvement: Advice for Healthcare Practices — examine various risk factors associated with EHRs as well as ways to use the technology for auditing and quality improvement.
HIPAA Privacy and Security Essentials: Back to the Basics
This program on HIPAA Privacy and Security Essentials covers the key provisions of this complex law, and it addresses common vulnerabilities in healthcare practices and organizations that result in HIPAA breaches. Best practices are identified that might mitigate the risk of breaches, and understanding how to respond to incidents and breaches is presented. Fines and penalties for noncompliance are discussed as well as HIPAA considerations for electronic communications. Strategies to reduce the incidence and impact of cyberattacks and ransomware are also included in the program.
Informed Consent for Medical/Surgical Procedures: So Much More Than a Form
This program explores the principles underlying the concept of informed consent and reviews how informed consent affects medical malpractice claims. The program also highlights practical risk management strategies regarding several informed consent issues, including special populations, informed refusal, and new technologies.
Mitigating Risk Through Effective Documentation: Protecting Your Practice
This program explores the role of documentation in malpractice cases, reviews risk factors identified in clinically coded cases, and showcases scenarios involving documentation missteps negatively impacting patient outcomes. This program also provides key risk mitigation strategies to proactively address documentation issues and patient safety concerns.
Pain Management in Dentistry: Risk Management Considerations for Opioid Prescribing
This program explores the current opioid epidemic in the United States and introduces strategies that meet patients’ needs in the dental practice setting and align with nationally published guidelines.
Patient Selection in Dentistry
This program describes issues with adverse patient selection and how they can lead to an increase in the frequency and financial severity of dental malpractice claims. The main categories of patient selection and the pitfalls associated with each category are explored. Additionally, this program uses case studies and cites specific risk considerations to help the dental care team make better patient selection decisions.
Phishing in Healthcare: One Click From Disaster
This program aims to assist healthcare organizations in proactively addressing threats from phishing attacks, implementing strategies to raise awareness, educating their workforces, and protecting their systems.
Preventing Fraud, Waste, and Abuse in Your Practice (V.2)
This on-demand program will provide a basic understanding of state and federal fraud, abuse, and waste laws; offer guidance on how to comply with these laws and develop an effective compliance plan; and discuss “red flag” actions that could lead to criminal, civil, and administrative enforcement actions.
Providing Culturally Competent Care for the LGBTQ+ Population
This program provides healthcare professionals with necessary information to implement strategies that encourage an inclusive culture.
Risk Financing: A Continuum of Funding Loss
This program discusses common risk financing concepts and important considerations when developing a risk financing approach.
Risk Management Fundamentals
This program explores the concept of risk management, the evolution of enterprise risk management, and the risk management decision-making process. The program also covers the development of a risk program, the roles and scope of a risk management professional, the elements of a risk management plan, and the overarching concept of patient safety.
Sexual Misconduct: Crossing Professional Boundaries
This program explores how sexual misconduct is defined, discusses the importance of professional boundaries, and highlights behaviors that cross those boundaries. Important considerations related to professional boundaries and reporting responsibilities also are addressed.
Sexual Misconduct: Risk Strategies and Insights
This program explores sexual misconduct risk mitigation strategies, including developing policies and guidelines, using clinical chaperones, and ensuring thorough investigative and reporting processes. The program also includes guidance related to facing personal sexual misconduct allegations and responding to state board complaints.
Social Media Risks for Healthcare and Dental Professionals
This program examines social media devices, formats, and target audiences. The regulatory impact on healthcare and dental professionals is described, and strategies to mitigate risks associated with social media are explored.
Technology in Healthcare: A Mixed Blessing
This program examines drivers and barriers associated with technology, explores its impact on the healthcare community, reviews potential benefits and risks, and offers key strategies for incorporating evolving technologies into clinical practice.
The Armed Intruder/Active Shooter in the Healthcare Facility: Preparing for, Responding to, and Recovering From the Unthinkable
This program introduces the concept of preparedness and provides strategies to remain safe and alive during an active shooter incident.
The Opioid Epidemic: History and Risk Management Blueprint
This program explores the history of opioid addiction in the United States and introduces strategies that meet patients’ needs and align with nationally published guidelines.
The Opioid Epidemic: Risk Mitigation Prescription
This program addresses these challenges and offers strategies for reducing the risk of opioid misuse in your patient population.
Understanding Audit Logs and Trails: Risk Strategies for Monitoring Metadata
This program explores the metadata sources within a healthcare facility, provides risk mitigation strategies for monitoring the metadata, and shows how to handle legal requests for metadata
The "Difficult" Patient Encounter: Risk Insights and Mitigation Strategies
This program reviews the impact of difficult patient encounters on patient care and evaluates various factors that influence these encounters. Risk mitigation strategies and recommended solutions presented in this program include proactive steps for reducing escalating behaviors and strategies to effectively identify and respond to patient complaints.
Disruptive Behavior in Healthcare: Identifying It and Addressing the Risks
This program will help the learner understand how disruptive behavior affects patient care and professional practice. It will also help learners identify possible disruptive behaviors in themselves, peers, and staff. Effective strategies are presented in this program to assist in addressing disruptive behaviors to minimize any potential risk.
Against Medical Advice: Autonomy Versus Safety
This program discusses the competing interests of autonomy and safety, and the foundation for informed consent is described. The informed consent/informed refusal process and documentation are addressed in the context of leaving against medical advice. Strategies to obtain the best outcomes for both the patient and the healthcare provider when a patient leaves against medical advice are also provided.
Ambulatory Surgery: Claims Data Insights and Risk Mitigation Strategies
This program explores common malpractice risks associated with ASCs. It also offers risk management strategies and tips that can be used to reduce the risk of patient injury, mitigate professional liability exposure, and—in the event of litigation—contribute to a strong defense.
Boarding Behavioral Health Patients: Unique Risks Prompt Creative Solutions
This program reviews the concept of boarding behavioral health patients in the ED and its impact on patients, departments, providers, and staff. Risk mitigation strategies and recommended solutions presented in this program include culture changes, trauma-informed care, process improvement, and workforce development.
Cultural Competence: An Essential Skill
This program provides healthcare professionals with necessary information to implement strategies that support cultural competence and encourage inclusivity.
Disclosing Unanticipated Outcomes: Creating a Patient-Centered Organizational Approach
This program explores the laws, standards, and expectations of disclosure, including the current regulatory and strategic approach to disclosure. The program also covers supporting second victims of unexpected outcomes and strategies to help mitigate the disclosure process, including communication and resolution programs.
Disclosure Case Review: A Workshop for Providers, Staff, and Leadership
This program explores three case studies and immerses the learner in a disclosure conversation experience. The program also provides guidance on how to frame the conversation, and it delivers useful strategies essential to successful disclosure outcomes.
Disruptive Behavior in Healthcare: Identifying It and Addressing the Risks
This program will help the learner understand how disruptive behavior affects patient care and professional practice. It will also help learners identify possible disruptive behaviors in themselves, peers, and staff. Effective strategies are presented in this program to assist in addressing disruptive behaviors to minimize any potential risk.
Documentation Essentials for Healthcare and Dental Professionals
This program addresses common documentation issues and provides realistic strategies to enhance patient safety efforts through documentation.
Effective Communication: The Cornerstone of Patient Safety and High-Quality Care
This program examines numerous ways in which communication affects patient care and perceptions, reviews risks associated with poor communication, and offers strategies for developing sound communication approaches.
Effective Event Investigation and Root Cause Analysis
This program addresses common problems with event investigation, including interview techniques and root cause analysis.
Electronic Health Records: Balancing Risks and Opportunities
The publications presented in this activity — Electronic Health Records: Patient Safety and Liability Concerns and Using an EHR System for Quality Improvement: Advice for Healthcare Practices — examine various risk factors associated with EHRs as well as ways to use the technology for auditing and quality improvement.
HIPAA Privacy and Security Essentials: Back to the Basics
This program on HIPAA Privacy and Security Essentials covers the key provisions of this complex law, and it addresses common vulnerabilities in healthcare practices and organizations that result in HIPAA breaches. Best practices are identified that might mitigate the risk of breaches, and understanding how to respond to incidents and breaches is presented. Fines and penalties for noncompliance are discussed as well as HIPAA considerations for electronic communications. Strategies to reduce the incidence and impact of cyberattacks and ransomware are also included in the program.
Informed Consent for Medical/Surgical Procedures: So Much More Than a Form
This program explores the principles underlying the concept of informed consent and reviews how informed consent affects medical malpractice claims. The program also highlights practical risk management strategies regarding several informed consent issues, including special populations, informed refusal, and new technologies.
Mitigating Risk Through Effective Documentation: Protecting Your Practice
This program explores the role of documentation in malpractice cases, reviews risk factors identified in clinically coded cases, and showcases scenarios involving documentation missteps negatively impacting patient outcomes. This program also provides key risk mitigation strategies to proactively address documentation issues and patient safety concerns.
Patient Selection in Dentistry
This program describes issues with adverse patient selection and how they can lead to an increase in the frequency and financial severity of dental malpractice claims. The main categories of patient selection and the pitfalls associated with each category are explored. Additionally, this program uses case studies and cites specific risk considerations to help the dental care team make better patient selection decisions.
Phishing in Healthcare: One Click From Disaster
This program aims to assist healthcare organizations in proactively addressing threats from phishing attacks, implementing strategies to raise awareness, educating their workforces, and protecting their systems.
Preventing Fraud, Waste, and Abuse in Your Practice (V.2)
This on-demand program will provide a basic understanding of state and federal fraud, abuse, and waste laws; offer guidance on how to comply with these laws and develop an effective compliance plan; and discuss “red flag” actions that could lead to criminal, civil, and administrative enforcement actions.
Providing Culturally Competent Care for the LGBTQ+ Population
This program provides healthcare professionals with necessary information to implement strategies that encourage an inclusive culture.
Risk Financing: A Continuum of Funding Loss
This program discusses common risk financing concepts and important considerations when developing a risk financing approach.
Risk Management Fundamentals
This program explores the concept of risk management, the evolution of enterprise risk management, and the risk management decision-making process. The program also covers the development of a risk program, the roles and scope of a risk management professional, the elements of a risk management plan, and the overarching concept of patient safety.
Risk Perspectives in Telemedicine: Bridging the Digital Divide
This program takes participants through the components of creating a successful telemedicine program, while exploring potential risks and benefits and addressing the current challenges to the long-term sustainability of telemedicine.
Sexual Misconduct: Crossing Professional Boundaries
This program explores how sexual misconduct is defined, discusses the importance of professional boundaries, and highlights behaviors that cross those boundaries. Important considerations related to professional boundaries and reporting responsibilities also are addressed.
Sexual Misconduct: Risk Strategies and Insights
This program explores sexual misconduct risk mitigation strategies, including developing policies and guidelines, using clinical chaperones, and ensuring thorough investigative and reporting processes. The program also includes guidance related to facing personal sexual misconduct allegations and responding to state board complaints.
Social Media Risks for Healthcare and Dental Professionals
This program examines social media devices, formats, and target audiences. The regulatory impact on healthcare and dental professionals is described, and strategies to mitigate risks associated with social media are explored.
Technology in Healthcare: A Mixed Blessing
This program examines drivers and barriers associated with technology, explores its impact on the healthcare community, reviews potential benefits and risks, and offers key strategies for incorporating evolving technologies into clinical practice.
The Armed Intruder/Active Shooter in the Healthcare Facility: Preparing for, Responding to, and Recovering From the Unthinkable
This program introduces the concept of preparedness and provides strategies to remain safe and alive during an active shooter incident.
The Opioid Epidemic: History and Risk Management Blueprint
This program explores the history of opioid addiction in the United States and introduces strategies that meet patients’ needs and align with nationally published guidelines.
The Opioid Epidemic: Risk Mitigation Prescription
This program addresses these challenges and offers strategies for reducing the risk of opioid misuse in your patient population.
Understanding Audit Logs and Trails: Risk Strategies for Monitoring Metadata
This program explores the metadata sources within a healthcare facility, provides risk mitigation strategies for monitoring the metadata, and shows how to handle legal requests for metadata
The "Difficult" Patient Encounter: Risk Insights and Mitigation Strategies
This program reviews the impact of difficult patient encounters on patient care and evaluates various factors that influence these encounters. Risk mitigation strategies and recommended solutions presented in this program include proactive steps for reducing escalating behaviors and strategies to effectively identify and respond to patient complaints.
Additional courses from The Sullivan Group
We've teamed up with The Sullivan Group to bring you engaging and fully accredited online risk management courses that vary in length and specialty. Since 1998, The Sullivan Group has been a leader in helping healthcare teams understand and manage the risks involved in today's complex healthcare settings.