Dealing with customer dissatisfaction is a reality in every industry, and healthcare is no different. Even the most diligent healthcare practices will most likely encounter patient complaints on occasion. For this reason, practices should implement a complaint process that all providers and staff members can understand and follow. Every employee should be prepared to manage patient complaints promptly and according to office protocol.
Read more Providing coordinated, competent patient care involves precision at many points in the clinical process, particularly when sending and receiving information. Although information transfer sounds like a fairly straightforward process, the complex and dynamic nature of healthcare presents numerous communication obstacles.
Read more This case study discusses how multiple missteps can play a role in an adverse outcome and increase the risk of liability. As such, the case study focuses on a healthcare providers' involvement with a patient from a two-phase perspective: clinical care provided to the patient during the patient's hospitalization and compliance with hospital protocols prior to and following the patient's death.
Read more The goal and question of how to communicate effectively has persisted in healthcare for years. Communication has long been recognized as a complex process that is prone to errors, oversights, and glitches. In terms of patient safety and malpractice risk, the implications of inadequate or poor communication are substantial.
Read more Senior care facilities, like other healthcare facilities, must make concerted efforts to prevent and control the risk of infectious diseases and outbreaks. The importance of infection control and prevention is particularly evident in senior care facilities due to the vulnerability of the population they serve.
Read more Infections are a serious concern in senior care facilities and a major cause of hospitalization and death. Data show that 1–3 million serious infections occur annually in nursing homes, skilled nursing organizations, and assisted living facilities.
Read more A look at MedPro claims data for otolaryngology (ENT) shows that allegations related to diagnosis are not as prevalent as allegations involving surgical treatment. However, claims involving diagnosis-related allegations can be significant in terms of poor patient outcomes. These claims often involve cancer, and most of the allegations are related to a failure to order or delay in ordering diagnostic testing.
Read more A patient in his mid-sixties with a known history of exposure to asbestos and other chemicals several years prior presented to his ENT physician with complaints of nasal congestion, sinusitis, bronchitis, left ear pressure, recent hearing loss, and a history of nosebleeds with associated blood clots upon coughing.
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