Risk Management Tools & Resources


Risk Perspectives in Telehealth: Online Prescribing

An important aspect in the provision of telehealth is abiding by appropriate standards of care and scopes of practice, which are defined by federal and state laws, professional boards, accrediting agencies, specialty associations, payers, and so forth. Prescribing medications to patients as part of telehealth services — online prescribing — falls into the parameters of "standards and scope," and healthcare providers must take precautions to ensure they are prescribing within legal and professional boundaries.

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Risk Perspectives in Telehealth: Credentialing & Privileging

Credentialing and privileging — the processes by which a healthcare organization assesses and confirms the qualifications of a healthcare provider and authorizes the provision of specific services — play an important role in patient safety and high-quality care. These processes are essential for traditional, in-person care as well as for healthcare delivered through telecommunication technology (telehealth).

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Risk Perspectives in Telehealth: Licensing

Technology has created opportunities for physicians, surgeons, dentists, and other healthcare practitioners to extend the reach of their professional practice beyond the physical limitations of geography. Through the use of telehealth technologies, providers can evaluate, diagnose, and treat patients in other localities, which can increase access to, convenience of, and choices in care.

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CASE STUDY: Delayed Cancer Diagnosis Results in Malpractice Liability for Physician Assistant and Supervising Physician

The patient was a 53-year-old male who presented to an internal medicine practice because he had a lump in his right groin. The patient had been going to the practice for years and typically saw one physician assistant (PA) for most appointments. Over the years, he had seen the PA for various conditions, such as allergies, abdominal pain, cardiac issues, respiratory infections, and hypertension, among others.

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Data Insight: Triage Pitfalls in the Emergency Department

Communication issues, particularly among healthcare providers, are not unusual in malpractice cases; in fact, they are noted in approximately one-third of all cases. Various scenarios across care settings illustrate the importance of thorough communication among providers — yet few highlight it as well as cases occurring in the emergency department (ED), where decisions are made quickly and little time is available to correct miscommunication.

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Speaking Up for Patient Safety: Techniques to Support Assertiveness

Speaking up about risks, concerns, and errors in patient care is an essential component of patient safety. Although voicing concerns may seem like a reflexive response for healthcare providers and staff, barriers can prevent it from happening. Fear, intimidation, lack of confidence, power structures, and other factors can thwart individuals' efforts to assert concerns. These issues can permeate healthcare organizations that permit or do not constructively address disruptive behavior, bullying, retaliation, and blame.

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Breaking Down Communication Barriers in Collaborative and Team-Based Care

Successful communication among healthcare providers has always been a critical element of patient safety. Yet, in recent years, the importance of good communication has become even more pivotal with the growing emphasis on collaborative and team-based care. As healthcare delivery has evolved, the paradigm of the solo practitioner has given way to more complex healthcare systems and multidisciplinary teams that include doctors, nurse practitioners, physician assistants, nurse anesthetists, surgeon assistants, clinical nurse specialists, and other clinical and nonclinical roles.

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The Essential Role of Informed Consent in Robotic Surgery

Direct-to-consumer marketing of robotic-assisted surgery (RAS) has sparked interest in this technology among patients who may be enticed by statements about quicker recovery periods, less pain, smaller scars, lower infection risk, etc.

However, marketing and advertising efforts might paint an incomplete picture of the benefits and risks of RAS, thus pointing to the essential role of informed consent in the treatment of patients who are considering robotic procedures. Just like with any other type of surgery, informed consent for RAS should involve a process undertaken by the treating surgeon to educate the patient about his/her procedure.

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Risk Perspectives in Telehealth: Informed Consent

In recent years, technological advancements have helped improve access to and convenience of care. Healthcare delivered via telecommunication technology — i.e., telehealth — has become an increasingly popular and viable option for patients. Yet, even with these advancements, certain aspects of traditional medical care remain vital, including informed consent.

Informed consent is a process that is used to educate patients about treatments and procedures, their potential benefits and risks, and alternative options. The level of detail associated with the informed consent process should depend on the complexity and risks of the procedure or treatment involved.

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