Risk Management Tools & Resources

 


Preventing Microaggressions From Souring Your Organizational Culture

Workplace culture is a complex weaving of values, beliefs, behaviors, standards, goals, priorities, perceptions, and more. In healthcare, the importance of organizational culture is heightened because of the serious nature of the work and the esteemed role of medicine in society. A toxic culture can have widespread consequences, including staff burnout, turnover, and absenteeism; suboptimal care and patient harm; loss of reputation; and liability exposure.

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Balancing Social Media and Patient Privacy in Healthcare

Maintaining privacy of patients’ protected health information (PHI) is one of the most significant concerns related to social media use in healthcare. Privacy and security of PHI are addressed in federal law and governed by the U.S. Department of Health and Human Services (HHS) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). States also may have laws related to the privacy and security of PHI, which might be more stringent than federal laws.

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Selling Health Products — Easy Money or Risky Business?

The sale of nonprescription health products — such as dietary supplements, vitamins, essential oils, skin care products, and nutraceuticals — is big business in the United States and abroad. In fact, the global market for dietary supplements was valued at about $152 billion in 2021, and it is expected to expand at a compound annual growth rate of 8.9 percent from 2022 to 2030.1

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Preparing for the Inevitable: Security Incidents and Data Breaches

In an ideal world, putting in place proactive security measures would guarantee the safety of protected health information (PHI) and other confidential data. However, experience has shown that even well-guarded networks and systems can be infiltrated, resulting in compromised infrastructure, privacy and security violations, and even data losses (for example, in cases of ransomware).

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Getting in the Weeds With Recommending Marijuana for Medical Treatment

Over the past 25 years, a shift has occurred in both public opinion related to using marijuana for medical purposes (“medical marijuana”1) and state laws that address this issue. Since 1996, 37 states, the District of Columbia, Puerto Rico, Guam, and the U.S. Virgin Islands have enacted laws that permit marijuana for medicinal purposes.2 However, marijuana is still classified as a Schedule 1 drug under the federal Controlled Substances Act — thus, it is illegal.

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Speaking Up for Patient Safety: Techniques to Support Assertiveness

Speaking up about risks, concerns, and errors in patient care is crucial for patient safety. Although voicing concerns may seem like a reflexive response for healthcare providers and staff, barriers can prevent it from happening. Fear, intimidation, lack of confidence, power differentials, and other factors can thwart individuals’ efforts to assert concerns. These issues can permeate healthcare organizations that permit or do not constructively address disruptive behavior, bullying, workplace incivility, retaliation, and blame.

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Confronting Implicit Bias in Healthcare: Strategies for Clinicians

Efforts to reduce bias in healthcare have received increasing attention in recent years as the industry confronts issues associated with health equity, diversity, inclusivity, and health disparities. Bias is recognized as a significant barrier to achieving equitable and culturally competent care; yet, identifying and remediating this problem is complex.

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Case Study: Oversight in Electronic Health Record Causes a Delay in Ovarian Cancer Diagnosis

Electronic health records (EHRs) have transformed the ways in which healthcare providers work and communicate. These systems have been both extolled and criticized over the years as their use in hospitals, healthcare practices, and other healthcare facilities has become ubiquitous.

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