MedPro Solutions Risk Consulting Services


For years, MedPro Group has been the expert on risk management and patient safety issues. We believe that a strong risk management program is capable of reducing patient harm, improving quality of care and patient satisfaction, and protecting insureds from liability exposure.

MedPro Group's strong tradition of risk management includes comprehensive solutions that are designed to help insureds improve patient safety and minimize risk. Through our services, we strive to increase policyholders' awareness of potential safety and risk issues, assist in prioritizing action items, and work with insureds to demonstrate measurable improvement.

Our long-term insureds stay with us because they recognize we're committed — not just to defending them in court, but to keeping them from ever seeing a courtroom.

MedPro Group's Risk Solutions Consultants

MedPro Group's senior risk solutions consultants help insureds proactively meet risk challenges every day. Our seasoned team of consultants average more than 25 years in the industry and offer expertise in a variety of areas, including clinical process, patient safety, regulatory standards and compliance, performance improvement, health information technology, and business process.

Additionally, our consultants have experience working closely with healthcare providers, leaders, and staff on numerous risk issues, such as:

  • Disruptive behavior
  • Dispute resolution
  • Informed consent/refusal
  • Policy development and review
  • Credentialing/privileging
  • Records retention/release
  • Infection control
  • Documentation
  • Patient compliance and education
  • EHR implementation and utilization
  • Disclosure of unanticipated events
  • E-communication and social media

Onsite Visits, Assessments, and Surveys

MedPro Group's senior risk solutions consultants are adept at assessing risk in a variety of inpatient and outpatient healthcare settings. They work closely with insureds to identify areas of concern and opportunities for improvement. Depending on each insured's unique needs, consultants might schedule onsite visits, targeted assessments, or surveys focusing on specific clinical areas.

These services allow MedPro's consultants to learn more about each insured's risk management program, identify specific needs, and pinpoint opportunities for improvement in high-risk areas.

Policy Review

At insureds' request, MedPro Group's senior risk solutions consultants will review office/facility policies, procedures, and forms and offer risk management perspectives and considerations.

Consultative Advice

MedPro Group's senior risk solutions consultants are happy to work with insureds to address risk management questions, issues, and concerns. Consultative advice can be provided via telephone, email, and fax.

Joyce Bruce, RN, MSN, JD, CPHRM

Richard A. Bryan, MSN, RN, CPHRM

Jacqueline Clarke, JD

LeAnn Davison, RRT, MBA, CPHRM

Kathleen Divers RN, MS, CPHQ, CPPS, CJCP

Traci Espenship, MSN, MSN-Ed, MS, RN, CPHQ, CPPS, CPHRM

Renee Janssen, RN, BSN, CPHRM, CPPS

Theresa Jones, RN, BSN, CPHRM


Susan Lucot, MSN, RN, MLT (ASCP), CPHRM

Arlene Luu, BSN, RN, JD

Jeanne Mapes, JD, CPCU, CPHRM

Maureen Miller, RN, MSN, RHIT, CHC

Ralph (Bud) Miller

Shari Moore, RN, BSN

Susan Morelli-Puricelli, RN, BHA, MPA

Sherri Morrison, RN, CPHQ, CHCQM, FAIHQ

Sonny Nguyen, RRT, JD, CPHRM

Kerry Ostendorf, BSN, RN

Teresa K. Phillips, MSM, BSN, RN, CPHRM

Diana B. Saavedra, MD, MBA, MCQSL, HCQM

Gordon Sanders, RN, BSN, CPHRM, FASHRM

Tracey Tubert, RN, BS, MHA, CPHRM

Anne VanDyke, MJ, MBA, BSN, RN, CPPS


Amy Wright, RN, MSN, CPPS, CPHQ

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