Risk Management Tools & Resources

 


Corporate Compliance: Covering the Bases

Corporate Compliance: Covering the Bases

Corporate compliance is a concept that broadly applies to a range of corporate entities and refers to the processes these organizations follow to adhere to regulations and ethical standards. In healthcare, corporate compliance refers to an organization’s commitment to, and procedures for, detecting and preventing violations of state and federal laws, establishing expectations for ethical business practices, and setting appropriate standards for patient care and services. In short, corporate compliance is a commitment to do the right thing — both legally and ethically.

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Using Patient Satisfaction Surveys to Improve Quality

Using Patient Satisfaction Surveys to Improve Quality

Laura M. Cascella, MA, CPHRM

Providing high-quality, optimal care has been a long-standing goal for healthcare leaders, practitioners, and nonclinical staff. Although this focus is not new, the increased emphasis on patient-centered care and the shift toward value-based payment models have cast new light on the importance of patient satisfaction.

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Taking Decisive Action to Address Sexual Harassment in Healthcare

Taking Decisive Action to Address Sexual Harassment in Healthcare

Laura M. Cascella, MA, CPHRM

Sexual harassment in the workplace is not a new problem, but it has received increasing attention in recent years due to media coverage, social activism, and growing numbers of individuals who have come forward as victims. This renewed focus on harassment indicates that it is an ongoing and serious issue across all types of industries and organizations, and healthcare certainly isn’t immune.

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Preventing Patients From Slipping Through the Cracks

Preventing Patients From Slipping Through the Cracks

In busy healthcare practices, the number of tests and consultations that healthcare providers order can be staggering. From a risk management perspective, it is essential that ordering providers review the results of tests, examinations, and consultations and act on them — even if that only involves assuring patients that their results came back negative.

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Identifying and Managing Sepsis in Podiatry

Identifying and Managing Sepsis in Podiatry

Laura M. Cascella, MA, CPHRM

In the regular course of patient care and treatment, podiatrists will encounter wounds on patients’ feet, ankles, and legs (e.g., ingrown toenails, lesions, cuts, blisters, and ulcers). Some wounds may heal on their own or with minimal treatment, but other wounds might progress and cause serious complications, including sepsis.

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Due Diligence of Outsourced Pharmacy Compounding

Laura M. Cascella, MA, CPHRM

Data show that the majority of hospitals outsource some or all of their compounded sterile preparations (CSPs), and most rely on more than one vendor to meet their needs.1 The reasons for outsourcing are numerous. For example, healthcare organizations might outsource compounding services if they:

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Providing Sensitive and Dignified Care to Transgender Patients

Laura M. Cascella, MA, CPHRM

Research shows that people who identify as lesbian, gay, bisexual, transgender, queer or questioning, or another gender minority (LGBTQ+) are at increased risk for preventable injuries and illnesses because of health inequities.1 Transgender people are a unique population within the LGBTQ+ community and face unique health disparities and barriers to care.

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Establishing Zero Tolerance for Workplace Incivility and Nurse Bullying

Laura M. Cascella, MA, CPHRM

Workplace incivility and nurse bullying are pervasive issues in healthcare, and they often are considered intrinsic in the nursing profession. Yet, researchers and experts who study and write about these issues stress the need for organizations to confront incivility and bullying in the pursuit of creating highly reliable and psychologically safe environments.

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