Reducing Risks Through Effective Communication: AHRQ's TeamSTEPPS®


Tuesday, September 15, 2015, 12:00−1:00 p.m. ET
Thursday, September 17, 2015, 5:00−6:00 p.m. ET
1.0 Hour Risk Education Credit (see premium credit details below)




Christine Hoskin
Senior Patient Safety and Risk Consultant, MedPro Group

MaryAnn Digman
Senior Patient Safety and Risk Consultant, MedPro Group


This webinar provides a high-level overview of the Agency for Healthcare Research and Quality's (AHRQ's) TeamSTEPPS® program. TeamSTEPPS is designed to enhance healthcare teamwork and communication in an effort to improve patient safety and optimize patient outcomes.


At the conclusion of this program, you should be able to:

  • Identify the role of communication in healthcare litigation.
  • List three essential elements for making TeamSTEPPS effective.
  • Evaluate your organization's likelihood of effectively implementing TeamSTEPPS.


MedPro Group is pleased to offer insureds an opportunity to earn 1 hour of risk education credit. No continuing education credits will be issued for this webinar. There is no cost for this test or the corresponding credit. Please make sure you have viewed the webinar completely before taking this test. If you pass the test with a score of 80 percent or higher, you will be issued 1 hour of risk education credit* and can print a copy of the certificate for your files. If you previously completed this program, you will not receive credit for completing this program again.

NOTE: You will be allowed to take the test only once. If you leave the session without having submitted the test, the content cannot be saved. Additionally, the test will time out after about 15 minutes of inactivity. If this occurs, you must wait approximately 2 hours before attempting to take the test again. This allows the system sufficient time to reset.

Premium Credit*

This webinar offers 1 hour of risk education credit with full documented participation. Insureds who successfully complete 2 hours of risk education credit within 1 year may be eligible to earn a 1-year risk management premium discount, which will be applied automatically at your next policy renewal.

Approval by MedPro Group does not imply acceptance by a state or provincial board. Premium credit eligibility and amount are subject to state insurance filings and policy type. Completion of a risk management course does not imply or guarantee renewal. To learn more about premium credit eligibility, contact MedPro's Customer Service Team at 800-463-3776.

System Requirements

To complete the test, you will need Internet Explorer (IE) 8 or higher OR Firefox 3.5 or higher.

Contact Us

If you have any comments, questions, or concerns, please email us or call 800-463-3776.

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