Risk Management Tools & Resources


What Is the Purpose of Behavior Contracts?

The purpose of behavior contracts is twofold — healthcare providers can use them to (1) address problematic patient behaviors in an effort to preserve the provider–patient relationship, or (2) support the process of terminating the provider–patient relationship when conflicts cannot be resolved.

Using behavior contracts might be beneficial when working with patients who have:

  • Drug-seeking or addictive behaviors
  • Patterns of inappropriate behavior (e.g., verbal abuse and physical intimidation)1
  • Manipulative behavior
  • Continued noncompliance issues (e.g., repeated no shows; agreeing to, but not complying with, a treatment plan; etc.)
  • Financial barriers

Delve further into the details of using behavior contracts to set expectations for effective provider–patient relationships with Patient Safety & Risk Solutions' Behavior Contracts guideline.

1 NOTE: Behavior contracts are not appropriate in all situations. For example, incidents involving threats of harm or actual harm to a healthcare provider or staff member may require more immediate actions, such as contacting local law enforcement.

The Five Essential Elements of a Violence Prevention Program

In 2004, the Occupational Safety & Health Administration (OSHA) issued its Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers. In these guidelines, OSHA offered five major elements of an effective workplace violence prevention program, which are as follows...

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CASE STUDY: Failure to Monitor Patient for Obstructive Sleep Apnea; Physician Implicated in Death Following Surgery

The patient was a 4-year-old male who presented to an outpatient surgery center for a tonsillectomy and adenoidectomy. He had a history of OSA and enlarged tonsils, and he was mildly obese; however, the patient was otherwise healthy.

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Anesthesia Specialty Report

Using sophisticated data analysis, MedPro Group's Patient Safety & Risk Solutions (PS&RS) Team is able to provide education about claim frequencies, common allegations, trends, and causative factors across provider types and within specialties.

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The Importance of Patient Satisfaction Surveys in Healthcare Practices

Patient satisfaction surveys can help gauge patients' perceptions of practice services and functions. These surveys are...

Resource List: Patient Engagement

March 8-14, 2015, is National Patient Safety Awareness Week (PSAW), an annual education and awareness campaign sponsored by...

CASE STUDY: Diagnostic Error Leads to Patient Death From Myocardial Infarction

A 34-year-old male presented to his primary care doctor with sternal pain after lifting a boat in his backyard. The pain increased when...

Office Risk Assessment Communication Module

One of our most popular patient safety tools is the Office Risk Assessment, which was developed to help policyholders (a) identify issues in their healthcare practices that could...

Welcome to @MedProProtector!

MedPro's Patient Safety & Risk Solutions Group is pleased to announce the launch of @MedProProtector, a Twitter feed dedicated to healthcare risk management and patient safety...