Risk Management Tools & Resources

 

The Importance of Patient Satisfaction Surveys in Healthcare Practices

Patient satisfaction surveys can help gauge patients' perceptions of practice services and functions. These surveys are an invaluable means for improving communication between providers and patients and engaging patients in their care. Surveys are most useful when they are conducted at least annually.

One effective method of distributing a patient satisfaction survey is at the reception desk. Staff can encourage patients to drop their anonymous, completed questionnaires in a designated box before leaving. Once the results are compiled, it is suggested that the practice manager review the results with the entire staff.

Continually gauging patients' likes and dislikes and incorporating results into practice improvement efforts can help enhance the overall practice and may reduce the risk of litigation. For a sample patient satisfaction survey, see Appendix A of our guideline titled Communicating With Patients: Committing to Patient Satisfaction and a Service-Oriented Culture.




Resource List: Patient Engagement

March 8-14, 2015, is National Patient Safety Awareness Week (PSAW), an annual education and awareness campaign sponsored by...

CASE STUDY: Diagnostic Error Leads to Patient Death From Myocardial Infarction

A 34-year-old male presented to his primary care doctor with sternal pain after lifting a boat in his backyard. The pain increased when...

Office Risk Assessment Communication Module

One of our most popular patient safety tools is the Office Risk Assessment, which was developed to help policyholders (a) identify issues in their healthcare practices that could...

Welcome to @MedProProtector!

MedPro's Patient Safety & Risk Solutions Group is pleased to announce the launch of @MedProProtector, a Twitter feed dedicated to healthcare risk management and patient safety...