Risk Management Tools & Resources


Top 10 Risk Management Strategies for Telehealth/Telemedicine

Top 10 Risk Management Strategies for Telehealth/Telemedicine
  1. Be aware of federal and state laws and regulations related to telehealth, such as requirements for licensure, online prescribing, informed consent, clinical decision-making, and quality improvement. Check with your state medical or dental board for specific guidance.

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Plain Language: A Powerful Tool for Improving Health Literacy

Inadequate health literacy is a serious concern in healthcare. Research shows that only a small percentage of adults have proficient health literacy skills, and almost 9 out of 10 adults have difficulty using the everyday health information that is routinely available in healthcare facilities.

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10 Strategies for Enhancing Communication With Patients
  1. As much as possible, try to limit interruptions and distractions during the patient encounter.
  2. Allow adequate time for dialogue, and take time to understand the patient's/family's concerns and point of view.
  3. Make an effort to allow patients to fully voice their concerns without interruption.
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CASE STUDY: Inadequate Communication Between Provider and Patient Leads to Misdiagnosis

A doctor on call for his group practice received an after-hours call from a male patient in his sixties. The patient was complaining of weakness and reported that he had started a new blood pressure pill (hydrochlorothiazide) 3 days earlier. He also reported taking lisinopril daily for more than a year.

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8 Tips for Disclosing an Unanticipated Outcome

Disclosing an unanticipated outcome to a patient or a family/caregiver can be daunting and stressful. However, the following tips can help frame the conversation and provide useful reminders about essential disclosure information.

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CASE STUDY: Failure to Evaluate Medical History Prior to Prescribing Results in Anaphylactic Reaction

In this case, a primary care provider prescribed an antibiotic to a patient without reviewing the patient's chart to confirm any existing allergies. The chart contained documentation of an allergy to a certain class of antibiotics.

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Family Medicine: Addressing Clinical System Risk Factors

Clinical systems failures, a contributing factor in family medicine claims, involve breakdowns in office systems and procedures, namely tracking and follow-up systems. Technical issues — such as problems with system interfaces, user errors, software or hardware glitches, and technology failures — also can play a role in clinical system failures.

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CASE STUDY: Physician Fails to Investigate Abnormal Lab Value; Patient Dies From Gastric Carcinoma

Modern medicine offers healthcare providers an impressive cadre of diagnostic tools and techniques, including a multitude of different laboratory tests. When lab studies produce abnormal results, investigating the etiology to determine an appropriate explanation is essential. This case illustrates what can happen when a healthcare provider abandons an investigation before a satisfactory explanation is established.

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Family Medicine Specialty Report

Using sophisticated data analysis, MedPro Group's Patient Safety & Risk Solutions (PS&RS) Team is able to determine claim frequencies, common allegations, trends, and causative factors across provider types and within specialties.

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What Is the Purpose of Behavior Contracts?

The purpose of behavior contracts is twofold — healthcare providers can use them to (1) address problematic patient behaviors in an effort to preserve the provider–patient relationship, or (2) support the process of terminating the provider–patient relationship when conflicts cannot be resolved.

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The Five Essential Elements of a Violence Prevention Program

In 2004, the Occupational Safety & Health Administration (OSHA) issued its Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers. In these guidelines, OSHA offered five major elements of an effective workplace violence prevention program, which are as follows...

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CASE STUDY: Failure to Monitor Patient for Obstructive Sleep Apnea; Physician Implicated in Death Following Surgery

The patient was a 4-year-old male who presented to an outpatient surgery center for a tonsillectomy and adenoidectomy. He had a history of OSA and enlarged tonsils, and he was mildly obese; however, the patient was otherwise healthy.

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Anesthesia Specialty Report

Using sophisticated data analysis, MedPro Group's Patient Safety & Risk Solutions (PS&RS) Team is able to provide education about claim frequencies, common allegations, trends, and causative factors across provider types and within specialties.

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The Importance of Patient Satisfaction Surveys in Healthcare Practices

Patient satisfaction surveys can help gauge patients' perceptions of practice services and functions. These surveys are...

Resource List: Patient Engagement

March 8-14, 2015, is National Patient Safety Awareness Week (PSAW), an annual education and awareness campaign sponsored by...

CASE STUDY: Diagnostic Error Leads to Patient Death From Myocardial Infarction

A 34-year-old male presented to his primary care doctor with sternal pain after lifting a boat in his backyard. The pain increased when...

Office Risk Assessment Communication Module

One of our most popular patient safety tools is the Office Risk Assessment, which was developed to help policyholders (a) identify issues in their healthcare practices that could...

Welcome to @MedProProtector!

MedPro's Patient Safety & Risk Solutions Group is pleased to announce the launch of @MedProProtector, a Twitter feed dedicated to healthcare risk management and patient safety...