Risk Management Tools & Resources


Risk Management Fundamentals of Documentation

Documentation in the medical record fulfills many purposes. It records and memorializes patient care, facilitates communication among caregivers, forms the basis for coding and billing, provides data pertinent to quality improvement, and may provide information that is critical during an audit or legal action.

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Patient Confidentiality as a Key Component of Corporate Compliance

Healthcare providers and staff have an ethical and legal responsibility to protect patient confidentiality by preventing unauthorized disclosure of patient-identifiable health information.

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Record Retention Basics for Healthcare Practices

Healthcare practices generate and maintain many different types of records, including patient health records and business records. These records help practices maintain critical information and deliver quality services and care.

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Is Your Healthcare Organization Walking the Line When It Comes to Corporate Compliance?

In healthcare, corporate compliance refers to an organization's commitment to (a) detect and prevent violations of state and federal laws, (b) establish expectations for ethical business practices, and (c) set appropriate standards for patient services and care. In a nutshell, corporate compliance is a commitment to do the right thing, both legally and ethically.

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What Is a Collaborative Practice Agreement?

A collaborative practice agreement is a written statement that defines the joint practice between a doctor and an advanced practice provider (APP) or other healthcare professional. The purpose of this document is to delineate the parameters of the collaborative practice. Some states require these type of agreements for certain types of APPs and health professionals, while others do not.

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Inadequate Preoperative Preparation and Intraoperative Monitoring Lead to Patient Death

The patient, a 50-year-old male who was morbidly obese, presented for surgery that required him to be placed in a "jackknife" position (which is known to be risky for obese patients). The surgeon did not perform a medical or cardiac evaluation on the patient prior to the surgery, nor did he obtain an evaluation from the patient's primary care provider.

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Minimizing Risks Associated With Scope of Practice for Advanced Practice Providers

Fast-paced changes in healthcare and increasing demands on doctors have necessitated the consideration of new frameworks and models for the delivery of care. At the forefront of this shifting paradigm are advanced practice providers (APPs), such as nurse practitioners, physician assistants, and certified registered nurse anesthetists, who are helping fill gaps in provider availability and accessibility.

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Managing Patient Requests for Refunds or Waivers

Dentists strive to provide their patients with high-quality, effective care. However, some patients inevitably will not be satisfied with their results, regardless of whether appropriate care was provided. These patients, or their caregivers, might request refunds of the professional fees they paid or waivers of outstanding fees.

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