Risk Management Tools & Resources


Record Retention Basics for Healthcare Practices

Healthcare practices generate and maintain many different types of records, including patient health records and business records. These records help practices maintain critical information and deliver quality services and care.

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Is Your Healthcare Organization Walking the Line When It Comes to Corporate Compliance?

In healthcare, corporate compliance refers to an organization's commitment to (a) detect and prevent violations of state and federal laws, (b) establish expectations for ethical business practices, and (c) set appropriate standards for patient services and care. In a nutshell, corporate compliance is a commitment to do the right thing, both legally and ethically.

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What Is a Collaborative Practice Agreement?

A collaborative practice agreement is a written statement that defines the joint practice between a doctor and an advanced practice provider (APP) or other healthcare professional. The purpose of this document is to delineate the parameters of the collaborative practice. Some states require these type of agreements for certain types of APPs and health professionals, while others do not.

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Inadequate Preoperative Preparation and Intraoperative Monitoring Lead to Patient Death

The patient, a 50-year-old male who was morbidly obese, presented for surgery that required him to be placed in a "jackknife" position (which is known to be risky for obese patients). The surgeon did not perform a medical or cardiac evaluation on the patient prior to the surgery, nor did he obtain an evaluation from the patient's primary care provider.

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Minimizing Risks Associated With Scope of Practice for Advanced Practice Providers

Fast-paced changes in healthcare and increasing demands on doctors have necessitated the consideration of new frameworks and models for the delivery of care. At the forefront of this shifting paradigm are advanced practice providers (APPs), such as nurse practitioners, physician assistants, and certified registered nurse anesthetists, who are helping fill gaps in provider availability and accessibility.

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Managing Patient Requests for Refunds or Waivers

Dentists strive to provide their patients with high-quality, effective care. However, some patients inevitably will not be satisfied with their results, regardless of whether appropriate care was provided. These patients, or their caregivers, might request refunds of the professional fees they paid or waivers of outstanding fees.

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CASE STUDY: Lapses in Clinical Judgment Lead to Poor Patient Outcome and Malpractice Suit

A patient who had undergone radiation therapy for cancer of the soft palate presented to his general dentist for routine care. Because of severe xerostomia, the dentist and patient were unable to control the patient's caries.

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Top 10 Risk Management Strategies for Telehealth/Telemedicine
  1. Be aware of federal and state laws and regulations related to telehealth, such as requirements for licensure, online prescribing, informed consent, clinical decision-making, and quality improvement. Check with your state medical or dental board for specific guidance.
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